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Firstup Logo Award Winner Product Badge
Firstup

Firstup

8.4 /10
Category
Firstup
8.4 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

86 Likeliness to Recommend

2
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
5% Neutral
95% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Emergency Notification

87

Mobile

85

Intranet

84

Surveys and Polling

84

Newsletter Creation

83

Instant Messaging

83

News Feeds, Alerts & Notifications

81

Single Sign-On (SSO)

81

Rewards Recognition

81

Application Integration

78

Employee Directory

78

Vendor Capability Ratings

Average 81

Breadth of Features

93

Ease of Customization

90

Quality of Features

84

Availability and Quality of Training

82

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Vendor Support

74

Business Value Created

73

Firstup Reviews

Ankit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Organize & Be Effective

Likeliness to Recommend

7 /10

What differentiates Firstup from other similar products?

Through translations and the mobile app, we can now engage with and reach a global audience more successfully than we were able to in the past. We adore being able to highlight achievements and admirable acts of safety by others. Additionally, reading it in the employees' native tongue saves a tonne of time.

What is your favorite aspect of this product?

Firstup was the best option for communication tools to reach our front-line and remote employees. I value the tool's ease of use and the capability to provide pertinent information directly to our personnel.

What do you dislike most about this product?

We're still having trouble getting staff to join up. Our frequent turnover is a significant difficulty. There isn't really anything about the platform that I dislike or find difficult.

What recommendations would you give to someone considering this product?

We first need to find a way to communicate essential company news, updates, and inclusion initiatives to our organization's front-line employees. We can also communicate with our new remote workforce.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sushil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

FirstUp places us at the top.

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

The first step is assisting us in finding a solution to our two-way communication demands between the leadership and corporate employee sector and our retail and operational staff in the field.

What is your favorite aspect of this product?

Firstup offers a platform that encourages employees to interact in a way that suits them. My business has seen a lot of success. My business was able to find a solution thanks to Firstup, who also made it simple for staff members to share work-related information on their personal sites.

What do you dislike most about this product?

Some of the New Studio's features, such as the number of clicks required to create a single post, need more time to use. Additionally, in order to create a more complete view of employee usage patterns, we'd like to combine data from both new and classic studios.

What recommendations would you give to someone considering this product?

In my experience, if I shared a need with the team, they took it seriously. My requested functionality would frequently show up in a later edition. In my conversations with other providers, I discovered that they tended to define their direction rather than be receptive to client requests.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Pooja P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Hub for internal digital communications

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is assisting businesses of all sizes in modernizing their internal communications. This technology is assisting us in our efforts to improve employee communications by addressing the pandemic's heightened need for more streamlined, personalized, and interesting messages.

What is your favorite aspect of this product?

At the international, governmental, and local levels, the platform has assisted us in fundamentally altering how we handle internal communications and employee engagement. Now that Firstup and SocialChorus have joined, technology is undergoing tremendous advancements, and I'm eager to see what else the New Studio design will bring.

What do you dislike most about this product?

We handled most of the heavy lifting to get things set up, so our platform setup and rollout were a little challenging. We were aware that our organization would require a slightly distinct approach to the platform, yet we nevertheless felt as though we were being subjected to a standard onboarding process. In order to make the platform work for us, we had to take the time to do some thorough planning and innovative thinking. I wish the accounting staff had been more proactive and involved in offering us a more specialized solution.

What recommendations would you give to someone considering this product?

I adore how easy it is to make a thorough newsletter for various staff groups. Additionally, the range of data readily available allows us to follow the EE experience from all angles.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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