FileBound Logo
FileBound Logo
Upland Software Inc.

FileBound

Composite Score
8.2 /10
CX Score
8.5 /10
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Category
FileBound
8.2 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
5% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Workflow Process Automation

90

Search

89

ECM Document Management

88

Access Permissions Management

88

File Conversion

88

Collaboration

87

Capture Channels

87

Ediscovery Audit Trail

85

File Approvals Esignatures

84

Metadata Management

83

Mobile

74

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Business Value Created

87

Ease of Data Integration

86

Ease of Implementation

86

Usability and Intuitiveness

84

Breadth of Features

83

Ease of Customization

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

FileBound Reviews

Margareth L.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Accessible Structure and Control

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

This tool stands out for its robust integration with other systems, allowing easy connection with existing applications; its flexibility in customizing workflows, allowing us to tailor specific processes to our organization's needs; and its intuitive interface that facilitates user adoption even without extensive training. These features set it apart from other programs we have evaluated, which often lacked such effective integration or were too rigid in their configuration.

What is your favorite aspect of this product?

I use FileBound in our organization to manage documents and workflows more efficiently. Prior to implementing this software, we were facing serious issues with disorganization and lack of visibility into our processes. FileBound has been instrumental in addressing these issues, allowing us to digitize our files and establish a management system that spans from document receipt to approval and final archiving. Its use extends not only to document management, but also to workflow automation that speeds up key processes in our operation.

What do you dislike most about this product?

Initial customization of the system may require more time than expected

What recommendations would you give to someone considering this product?

FileBound is a powerful tool for organizations looking to optimize their document management and automate processes. It is especially effective in creating structured workflows, although it may require constant adjustments to adapt to the changing needs of the organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jean Carlos H.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent document management platform

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

Unlike other document management platforms, FileBound stands out for its easy configuration and intuitive interface that allows users to start using it quickly without a steep learning curve. It presents us with better document version tracking for effective change control, as well as Reporting and data analysis for informed decision making.

What is your favorite aspect of this product?

I like this platform because it presents us with efficient document management and is essential for any company that wants to stay organized and comply with data privacy regulations. FileBound offers a complete solution that helps organizations keep their files safe and accessible at all times. With its many unique features and advantages, this platform becomes an ideal choice for companies of all sizes looking to improve their document processes.

What do you dislike most about this product?

Everything this platform offers us is excellent, there is nothing I don't like about it, it presents efficient document management and is essential for any company that wants to stay organized and comply with data privacy regulations.

What recommendations would you give to someone considering this product?

I recommend this platform to any company looking to improve its document processes to consider implementing FileBound as an effective tool to optimize the management of its files and increase the productivity of its team. It gives us the best unlimited file storage and the best integration with other platforms such as Google Drive and Dropbox, always customizing each of the access permissions for each of its users.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Orianne G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Marketing Automation Reimagined

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

FileBound's intelligent document capture sets it apart from competitors. It automatically extracts and categorizes information from various sources, eliminating manual data entry. The software's adaptive workflow engine learns from user behavior, continuously improving process efficiency. Its cloud-native architecture ensures scalability as marketing operations grow.

What is your favorite aspect of this product?

FileBound shines in simplifying complex approval chains. Its visual workflow designer allows easy creation of multistep processes. The software's reporting tools provide unparalleled visibility into bottlenecks. Integration with popular marketing platforms creates a cohesive tech stack.

What do you dislike most about this product?

The user interface, while functional, could benefit from a more modern design. Enhanced customization options for dashboards would allow marketers to focus on their most crucial metrics.

What recommendations would you give to someone considering this product?

I'm consistently impressed by how FileBound adapts to our evolving processes. The software's audit trail feature has saved us countless hours during compliance reviews. FileBound's mobile app keeps approval processes moving, even when key stakeholders are traveling. The time saved on administrative tasks allows our team to focus on creativity and strategy. While there was an initial learning curve, FileBound quickly became an essential part of our marketing toolkit. It's dramatically reduced our time-to-market, giving us a competitive edge in our fast-paced industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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