Expensify Customer Reviews 2024

Expensify

9.0 /10

62 Reviews Write a Review

Claim Software

What is Expensify?

Expensify is a simple way to manage your business expenses. Just snap a quick picture of the receipt with our App and it's completed. Expensify's SmartScan technology will read receipts and input all the information for you. Expensify can also automatically import expenses directly from your bank and credit card and generate an IRS guaranteed e-Receipt.

Company Details

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Awards & Recognition

Expensify won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

11 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

1 Top Rated Capabilities

3 Top Rated Features

2021

Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

1% Negative

10% Neutral

89% Positive

Pros

Fair
Transparent
Altruistic
Security Protects

Feature Ratings

Average 90

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Optical Character Recognition

Approval Workflow

Single Sign-On (SSO)

Mobile App or Mobile Browser Support

Expense Itemization

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Average 87

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

Expensify Reviews

Sara Y.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

One platform, perfect for purchases

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

Expensify makes processing reimbursements, including scanning receipts and managing corporate cards hassle-free and easy for both the operations team and the rest of the entire organization.

What is your favorite aspect of this product?

I like the workflow approvals in this platform. I have the ability to add and remove direct supervisors to an employee account at anytime without going to our nonprofit sponsor in for approval our old system. The ops team loves it and I feel that others in our company enjoy the platform more than our previous one.

What do you dislike most about this product?

The mobile application is not user-friendly. Specially, Ii does not include all of the functions or breadth of features that are available in the desktop version of Expensify. It's a huge deal when you're traveling and don't have access to the internet or wifi to be able to upload relevant documentation in a timely manner.

What recommendations would you give to someone considering this product?

Great app! Although, I would not recommend the mobile version.

Pros

Trustworthy
Altruistic
Appreciates Incumbent Status
Helps Innovate

Kari P.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use and quick

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

Expensify make submitting expenses so easy. I never have to worry when I go on a business trip. I just snap photos as I go and add it all together at the end. Other products require more work.

What is your favorite aspect of this product?

I like how you can just snap photos and it uploads the information for you. I also like that it saves your previous reports so you can go back as needed.

What do you dislike most about this product?

I wish it was a bit faster in analyzing receipts, but overall it's really accurate.

What recommendations would you give to someone considering this product?

I think sometimes it's easier to manually enter your receipts. It just depends on how many you have and how fast you want it done.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Finance
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Easy to use

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Expensify

What is Expensify?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Expensify Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Expensify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Expensify Reviews

Sara Y.

One platform, perfect for purchases

Likeliness to Recommend

Pros

Kari P.

Easy to use and quick

Likeliness to Recommend

Pros

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Optical Character Recognition

Approval Workflow

Single Sign-On (SSO)

Mobile App or Mobile Browser Support

Expense Itemization

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

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