Elastic Cloud Customer Reviews 2023

What is Elastic Cloud?

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

Company Details

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Elastic Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Elastic Cloud.

86 Likeliness to Recommend

Up 3
Since last award

97 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 2
Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Elastic Cloud?

3% Negative

8% Neutral

89% Positive

Pros

Fair
Reliable
Inspires Innovation
Includes Product Enhancements

Feature Ratings

Average 81

Paid Search Integration

87

API Framework

85

Audience Segmentation

84

Customer Value Analysis

84

Conversion Analysis

84

Device and Browser Analytics

84

Customer Journey Modelling

83

Search Engine Optimization

81

Data Visualization

77

Social Media Analytics

76

Audience Demographics

76

Vendor Capability Ratings

Average 80

Ease of Data Integration

92

Usability and Intuitiveness

92

Ease of Customization

88

Quality of Features

87

Vendor Support

87

Breadth of Features

86

Business Value Created

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

79

Ease of Implementation

78

Availability and Quality of Training

71

Also Featured in...

AIOps

Score 8.6

View Elastic Cloud in this category (opens in a new tab)

Enterprise Search

Score 7.7

View Elastic Cloud in this category (opens in a new tab)

Elastic Cloud Reviews

Venkatgiri S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use and cost effective

Likeliness to Recommend

10 / 10

What differentiates Elastic Cloud from other similar products?

We can resize the instance depending upon our requirement

What is your favorite aspect of this product?

Scalability and Security that helps me run my business

What do you dislike most about this product?

Competitors offering better price

What recommendations would you give to someone considering this product?

Compare and use the service

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Dennis W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

A Great Web Analytics Software

Likeliness to Recommend

10 / 10

What differentiates Elastic Cloud from other similar products?

What I find unique about Elastic Stack is that it can take data from any source and analyze it to give business better and actionable insights.

What is your favorite aspect of this product?

Elastic Stack is the best in many ways. First, it makes data useful by providing insights that are actionable Secondly, the software is affordable and using it is easy as well. It is the best website analytics software I have used.

What do you dislike most about this product?

No issues so far because Elastic Stack has been working as expected.

What recommendations would you give to someone considering this product?

I recommend businesses to try Elastic Stack because it is not only resourceful but also affordable.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Elizabeth W.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

My Experience With Elastic Stack

Likeliness to Recommend

9 / 10

What differentiates Elastic Cloud from other similar products?

What makes Elastic Stack unique is that it is very fast and accurate when it comes to analyzing and visualizing data. It is very helpful for business.

What is your favorite aspect of this product?

While it is very resourceful, Elastic Stack offers one of the best User Interface and using it is easy I like that it is very fast when it comes to running analytics from any data source and visualization makes it easy to understand insights.

What do you dislike most about this product?

Well, Elastic Stack has been working wonders and I cannot think of any downfalls.

What recommendations would you give to someone considering this product?

I would gladly recommend Elastic Stack anytime not because it is affordable but because it offers plenty of features and has been working well for our business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Elastic Cloud

Elastic Cloud

What is Elastic Cloud?

Company Details

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Awards & Recognition

Elastic Cloud Ratings

86 Likeliness to Recommend

Up 3Since last award

97 Plan to Renew

Up 1Since last award

83 Satisfaction of Cost Relative to Value

Down 2Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Elastic Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AIOps

Enterprise Search

Elastic Cloud Reviews

Venkatgiri S.

Easy to use and cost effective

Likeliness to Recommend

Pros

Dennis W.

A Great Web Analytics Software

Likeliness to Recommend

Pros

Elizabeth W.

My Experience With Elastic Stack

Likeliness to Recommend

Pros

Up 3
Since last award

Up 1
Since last award

Down 2
Since last award

Feature Ratings

Paid Search Integration

API Framework

Audience Segmentation

Customer Value Analysis

Conversion Analysis

Device and Browser Analytics

Customer Journey Modelling

Search Engine Optimization

Data Visualization

Social Media Analytics

Audience Demographics

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Vendor Support

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training