eClinical Works Patient Engagement Logo
eClinical Works Patient Engagement Logo
eClinicalWorks, LLC

eClinical Works Patient Engagement

6.1 /10
Category
eClinical Works Patient Engagement
6.1 /10

What is eClinical Works Patient Engagement?

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

Company Details


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eClinical Works Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinical Works Patient Engagement.

74 Likeliness to Recommend

85 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinical Works Patient Engagement?

8% Negative
23% Neutral
69% Positive

Pros

  • Fair
  • Effective Service
  • Acts with Integrity
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First

Feature Ratings

Average 73

Patient/ Physician Scheduling

76

Patient Flow Management

75

Wait Time Tracking

75

Patient Portal

73

Discharge Management

72

Patient Tracking

72

Medical Billing

72

Bed Management

69

Referral Management

69

Patient Engagement

68

Admissions Management

68

Vendor Capability Ratings

Average 68

Ease of IT Administration

71

Usability and Intuitiveness

70

Breadth of Features

70

Ease of Implementation

70

Quality of Features

69

Ease of Data Integration

69

Business Value Created

69

Product Strategy and Rate of Improvement

68

Vendor Support

67

Ease of Customization

64

Availability and Quality of Training

63

eClinical Works Patient Engagement Reviews

Akash H.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use. Best support

Likeliness to Recommend

9 /10

What differentiates eClinical Works Patient Engagement from other similar products?

fast support resolution

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Performance

What recommendations would you give to someone considering this product?

Must try,.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akash H.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, nice UI

Likeliness to Recommend

10 /10

What differentiates eClinical Works Patient Engagement from other similar products?

It features a user-friendly patient portal and built-in telehealth capabilities.

What is your favorite aspect of this product?

UI and application flow

What do you dislike most about this product?

Some time slow performance

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizabeth M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy to use and provide efficient patient care

Likeliness to Recommend

8 /10

What differentiates eClinical Works Patient Engagement from other similar products?

This is a great product that is invaluable to my everyday patient care and management

What is your favorite aspect of this product?

The ability to document efficiently and quickly and develop macros to further aide in this

What do you dislike most about this product?

There are often times error messages that delay patient care

What recommendations would you give to someone considering this product?

This is a great customizable program that provides efficiency in patient management

Pros

  • Efficient Service
  • Effective Service
  • Generous Negotitation
  • Security Protects