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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Dynatrace
8.9 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Application Performance & Observability-Enterprise category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

3% Negative
3% Neutral
94% Positive

Pros

  • Effective Service
  • Acts with Integrity
  • Transparent
  • Helps Innovate

Feature Ratings

Average 85

Transaction Request Performance

86

Real User Monitoring

86

Error Reporting

86

Code Performance Monitoring

86

Enterprise Cloud Platform Support

86

Dependency Tracking

85

Application Metric Reporting

85

Application Request Tracing

85

Synthetic Monitoring (RUM)

84

Cloud/On-Prem/Hybrid Deployment

84

Server Monitoring

84

Vendor Capability Ratings

Average 83

Breadth of Features

85

Ease of Implementation

85

Business Value Created

84

Vendor Support

84

Quality of Features

83

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

81

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Dynatrace Reviews

peter a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Leaves to expectations

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

The interface is easy to use

What is your favorite aspect of this product?

I love the prompt notification it delivers when there is an application degradation

What do you dislike most about this product?

Not sure yet

What recommendations would you give to someone considering this product?

Explore the features and be sure it meets your requirements.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Chris Y.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good product for APM

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

Ease of use

What is your favorite aspect of this product?

Monitoring capabilities

What do you dislike most about this product?

nothing specific

What recommendations would you give to someone considering this product?

Try doing a quick PoC

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features

Eric M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Monitoring application performance with Dynatrace

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

One advantage Dynatrace has over its competitors is the ability to observe the environment of business-critical applications from start to finish. You can track the performance and lifespan of your company's applications, from development to deployment, and even the end-user digital experience with the help of synthetic and transactional monitoring, all thanks to the platform and technology support.

What is your favorite aspect of this product?

I like the ability to learn how to crawl and discover distributed applications. As soon as the monitored programs start working, you will be able to identify exactly what is causing the problem. Great templates can trigger automatic warnings and preventive actions.

What do you dislike most about this product?

We use agents for all of our monitoring, not just a few. Dynatrace is expensive, especially for small and medium-sized businesses that don't have a lot of money to spend on tracking. Active Directory monitoring is not easy to set up.

What recommendations would you give to someone considering this product?

Dynatrace's capabilities are amazing. Although it is difficult to know everything due to their extensive capabilities, support staff are not always helpful or knowledgeable enough to perform even the most fundamental functions.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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