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Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.9 /10

CX Score

8.3 /10

35 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 79

Sales Transactions

Dashboard

Analytics and Reporting

E-Commerce Integration

Employee Mobile

Customer Relationship Management

POS

Supplier Management

Promotions Management

Inventory Management

Customer Loyalty Programs

Vendor Capability Ratings

Average 80

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.3

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Ravi R.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2026

Unified retail power with Microsoft ecosystem

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

Instead of stitching together seperate e commerce platforms, brick and mortar pos hardware, and back office supply chains it runs everything on a single massive azure backed database

What is your favorite aspect of this product?

Real time inventory tracking across channels is seamless like an online purchase updates physical store stock instantly also the pos application is clean and fast

What do you dislike most about this product?

First few days of implementing this was very slow and rigid and requires expensive specialised microsoft consultants

What recommendations would you give to someone considering this product?

Someone who needs unified control over physical and digital storefronts should consider this but i will not recommend it to small businesses and fast growing startups

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Client Friendly Policies

Sanjay N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

It gives lot of Personalization, it is inexpensive

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

It gives lot of Personalization and it has lot of choice and convience. It has quick customer support and inexpensive compare to others.

What is your favorite aspect of this product?

Builtin web customer insights and loyalty program. It gives lot of extensions and able to track product info, categories about customers. It also has better decision making tools like forecasting customer demand etc.

What do you dislike most about this product?

It has very heavy software. Sometimes it confuses customers while working.

What recommendations would you give to someone considering this product?

Definitely will suggest to use it because of inexpensive and the customisation it gives helpna lot.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Guilherme K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

amazing features

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Your integration with ecossistem

What is your favorite aspect of this product?

Integrations with powersutomate

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Data management

Pros

Performance Enhancing
Effective Service
Saves Time
Helps Innovate

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

84 Likeliness to Recommend

93 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Promotions Management Includes marketing advertisements and discounted items.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Customer Loyalty Programs Includes customer recognition and reward program or points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Ravi R.

Unified retail power with Microsoft ecosystem

Likeliness to Recommend

Pros

Sanjay N.

It gives lot of Personalization, it is inexpensive

Likeliness to Recommend

Pros

Guilherme K.

amazing features

Likeliness to Recommend

Pros

Feature Ratings

Sales Transactions

Dashboard

Analytics and Reporting

E-Commerce Integration

Employee Mobile

Customer Relationship Management

POS

Supplier Management

Promotions Management

Inventory Management

Customer Loyalty Programs

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Availability and Quality of Training