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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.9 /10

CX Score

8.2 /10

30 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Discrete Manufacturing ERP category

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5 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

5 Top Rated Capabilities

1 Top Rated Features

2024

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 81

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Customer Relationship Management

Supply Chain Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 8.2

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Alden R.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

365 Dynamics is a state of the art ERP solution

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

It goes a long way to facilitate project success and optimize supply chain management. It is also possible to get world class security and compliance and it makes it easier to make data driven decisions.

What is your favorite aspect of this product?

The ability to deliver exceptional service and elevate my customer's journey truly stands out.

What do you dislike most about this product?

The licensing options begin at 70 US dollars per user per month which is a bit steep to implement across the board.

What recommendations would you give to someone considering this product?

Go for it in case if you are looking to integrate your business systems. It was also named ERP of the year in 2023 by Forbes Advisor which proves my point.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Omollo G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Discrete Manufacturing Tool

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

What makes Dynamics 365 Business Central great are its many capabilities including enterprise resource planning

What is your favorite aspect of this product?

I like that Dynamics 365 Business Central is resourceful and comes with great capabilities and a manageable cost

What do you dislike most about this product?

No hates as Dynamics 365 Business Central has met our needs beyond doubt

What recommendations would you give to someone considering this product?

I recommend Dynamics 365 Business Central as it is the best when it comes to discrete management

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Moon A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Dynamics 365 Business Central has good integration

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is an ERP platform that tracks invoicing, orders, and other financial data. Its easy-to-use interface makes getting things manageable. Our financials, sales, service, and operational processes can be automated thanks to its excellent customization capabilities. Exceptional human resource management, especially payroll because it's hosted in the cloud, requires little to no upkeep. I like Business Central's out-of-the-box functionality, but there are a thousand ISV to fill the gap. Microsoft updates and improves this software for end-users. So, it's the best ERP.

What is your favorite aspect of this product?

Our company uses it to create and track purchase orders. It ensures that cloud technology is adopted quickly and is excellent for financial reports and client invoices. The use of in-the-moment data insights can help us improve our operations. It delivers better results and is easy to customize, which benefits the organization.

What do you dislike most about this product?

Dynamics 365 Business Central requires consultants, experts, and additional software to work. For workflow and dashboard analytics customizations, it is severely limited. The app is hard to customize and configure. Some users find the UI overwhelming. Compared to other apps, it can feel a little slow.

What recommendations would you give to someone considering this product?

Dynamics 365 Business Central has ease of setting up and integration. Its quality improves effectiveness. Flexibility when transitioning from a manual or outdated ERP can be helpful. Workflows and automation can reduce errors and save time and money for your business. I recommend this suite because it has multidimensional functionality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Production Management Includes production tracking, production planning, and production visibility.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Engineering Data Management Administer data related to engineering applications

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Alden R.

365 Dynamics is a state of the art ERP solution

Likeliness to Recommend

Pros

Omollo G.

Best Discrete Manufacturing Tool

Likeliness to Recommend

Pros

Moon A.

Dynamics 365 Business Central has good integration

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Customer Relationship Management

Supply Chain Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement