Dropbox Business Logo
Dropbox Business Logo
Dropbox

Dropbox Business

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Dropbox Business
8.9 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Access Control and Rights Management

86

Team Collaboration

86

Enterprise Grade Security Controls

85

Real-Time Synchronization

85

Mobility Support

84

Drag and Drop User Interface

84

Data Loss Prevention

84

Electronic Signatures

84

Large File Optimization

84

3rd-Party Integrations

84

Audit Trail

83

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

82

Dropbox Business Reviews

Muhumuza U.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Good for file managment

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Easily integrates with Google workspace to provide backup fucntions of emails, files on the drive without much subscriptions cost

What is your favorite aspect of this product?

I like how easily the software integrates with other tools like Google drive to backup files

What do you dislike most about this product?

It can be costly to use but works great if you can go with the budget

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

  • Reliable
  • Unique Features
  • Client Friendly Policies
  • Acts with Integrity

Ellie P.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Marketing Moves Fast—So Does Our File Management

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

In marketing and communications, content is everything—campaign assets, branding guidelines, ad creatives, press kits, social media content. And when multiple teams need access, the last thing you want is a scattered mess of files across desktops, email attachments, and outdated shared drives. That’s why Dropbox Business has been a game-changer for us.

What is your favorite aspect of this product?

What really makes a difference is the advanced collaboration features. With Dropbox Paper, we can co-edit documents, leave comments, and even assign tasks directly within files—perfect for social media content planning or campaign briefs. Plus, the integration with Slack and Trello means we can share files seamlessly across different workspaces. And the version history feature has saved us multiple times when someone accidentally overwrote a document.

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

Dropbox Business has made file management effortless. Everything is secure, backed up, and easily shareable, which means less time spent on admin work and more time focusing on strategy, content creation, and campaign execution. It keeps us agile, organized, and in sync—whether we’re in the office or working remotely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kanika R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox has long been praised for its simplicity and intuitive interface. Unlike some other business cloud storage services that can feel more complex or enterprise-focused, Dropbox prioritizes ease of use, making it simple for teams to get started without needing much training. This can be especially appealing for small to mid-sized businesses or teams who don’t want a steep learning curve.

What is your favorite aspect of this product?

My favorite aspect of Dropbox Business is the simplicity and speed of its file synchronization. It’s honestly hard to beat how effortless it is to set up and use. The syncing process is incredibly fast and reliable, and the fact that files are automatically synced across all devices—whether it’s a laptop, tablet, or phone—means teams can stay in sync no matter where they are.

What do you dislike most about this product?

The biggest downside I’ve heard about Dropbox Business is the pricing structure. While it’s a fantastic product, it can get a bit expensive, especially as you scale up and add more users or need more storage. Dropbox doesn’t always offer the most cost-effective options compared to some of its competitors, particularly if you don’t need all the advanced features that come with the higher-tier plans.

What recommendations would you give to someone considering this product?

Start by assessing how much storage your team truly needs. Dropbox’s pricing can become steep as you scale up, especially if you need unlimited storage. Make sure to estimate your usage to avoid unnecessary costs. If your needs are modest, the lower-tier plans may be enough. If you're handling large files (e.g., videos, high-res images, CAD files), Dropbox's fast sync and file handling are fantastic, but ensure that your storage needs align with the plan you're considering to avoid unexpected overage charges.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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