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Dropbox

Dropbox Business

Composite Score

8.9 /10

CX Score

9.2 /10

968 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Feature Ratings

Average 85

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Enterprise Grade Security Controls

Mobility Support

Drag and Drop User Interface

Data Loss Prevention

Large File Optimization

Electronic Signatures

3rd-Party Integrations

Audit Trail

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Document Management

Score 8.5

View Dropbox Business in this category (opens in a new tab)

Dropbox Business Reviews

Megan S.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

My Fortress for Secure File Sharing

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Fort Knox Security. This ain't your average cloud storage. Dropbox Business boasts top-notch security features like encryption and access controls

What is your favorite aspect of this product?

Gone are the days of emailing massive files back and forth. Dropbox Business lets me share files and folders with a simple link. Collaborating with international design partners in Dubai or remote marketing teams becomes a breeze.

What do you dislike most about this product?

While Dropbox Business is fantastic for basic file sharing, it can get a bit clunky for real-time document collaboration. Sometimes, I find myself longing for a more integrated workspace where multiple users can edit documents simultaneously

What recommendations would you give to someone considering this product?

Establish clear file-naming conventions and folder structures from the start. This keeps your Dropbox Business organized and saves you from future headaches.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Acts with Integrity

Mary Hill A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use and learn

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

It has a lot of storage capabilities, it's secure with our company login, it allows you to organize, drag and drop, and update in real time

What is your favorite aspect of this product?

That I can share a link to assets to outside peers, but they can't change anything about the assets

What do you dislike most about this product?

It can be hard to organize everything, not everyone knows how to use it, difficult to sometimes find exactly what you need

What recommendations would you give to someone considering this product?

It's great for small businesses, enterprise organizations may want to go with something more robust and intuitive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Bowen R.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A Secure Cloud Citadel for Industry Files

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Cloud storage options are a dime a dozen, but Dropbox Business stands out for its robust security features and industry-leading compliance certifications. In the energy sector, where data security is paramount, that peace of mind is invaluable

What is your favorite aspect of this product?

Dropbox Business' security features are an absolute beast. Knowing our files are protected with 256-bit AES encryption and advanced intrusion detection gives us complete confidence when storing sensitive energy industry data

What do you dislike most about this product?

While Dropbox Business offers permission controls, granular access management could be improved. Right now, it can be a bit cumbersome to set up specific access levels for different team members and projects

What recommendations would you give to someone considering this product?

If your company deals with sensitive data, then Dropbox Business is definitely worth considering. Their commitment to security and user-friendly interface make it a perfect solution for teams of all sizes. Just remember, while it excels in security, it might not be the most feature-rich collaboration platform on the market.

Pros

Continually Improving Product
Efficient Service
Fair
Altruistic

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Access Control and Rights Management Ability to discretely control who can access the file.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Mobility Support Software is optimized for mobile usage.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Document Management

Dropbox Business Reviews

Megan S.

My Fortress for Secure File Sharing

Likeliness to Recommend

Pros

Mary Hill A.

Easy to use and learn

Likeliness to Recommend

Pros

Bowen R.

A Secure Cloud Citadel for Industry Files

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Enterprise Grade Security Controls

Mobility Support

Drag and Drop User Interface

Data Loss Prevention

Large File Optimization

Electronic Signatures

3rd-Party Integrations

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support