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Docusign

DocuSign

Composite Score

8.9 /10

CX Score

9.1 /10

345 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Audit Trail

Regulatory Compliance

Notifications

Workflow

Templates

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

DocuSign Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Great product! User friendly!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

easy to use, very helpful

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Trustworthy
Saves Time

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Fairly easy to use, but the cost is too high.

Likeliness to Recommend

7 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Effective Service
Less Fair

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audit Trail View all previous activity including any recent edits and user access.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocuSign Reviews

Great product! User friendly!

Likeliness to Recommend

Pros

easy to use, very helpful

Likeliness to Recommend

Pros

Fairly easy to use, but the cost is too high.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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User-Friendly

Security

Mobile

Audit Trail

Regulatory Compliance

Notifications

Workflow

Templates

Cloud/On-Prem/Hybrid Deployment

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Ease of Data Integration

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