What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Security
Audit Trail
Notifications
Regulatory Compliance
Workflow
Third-Party Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Erick C.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2025
Simple, uncomplicated and effective.
Likeliness to Recommend
What differentiates Docusign from other similar products?
Ease of use, and was one of the original digital signature software services, which was quite innovative at the time.
What is your favorite aspect of this product?
Docusign is very straightforward once you understand the workload. Create your digital signature, and you can simply apply it where necessary. Industry recognised as a legitimate end user signature akin to pen and ink.
What do you dislike most about this product?
The workflow can be a little confusing at first, but once you have gone through it then it becomes second nature.
What recommendations would you give to someone considering this product?
Industry standard for digital signatures. Easy and doesn't overcomplicate what doesn't need to be.
Pros
- Effective Service
- Saves Time
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Simple for every party involved, super easy
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Generous
Please tell us why you think this review should be flagged.
Daniel D.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
A game-changer for digital signatures
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is an intuitive software that has a wide breadth of features, especially one that covers compliance and other legal procedures. DocuSign is easy to implement, it performs well on mobile, it supports various file types, and has an automated workflow that helps you collects digital signatures from your clients easily without strees
What is your favorite aspect of this product?
My favorite aspect of this product is the UI, it's beautiful and intuitive - and also I love the ease of creating documents with their drag and drop builder. Sending documents and organizing them is a breeze, and finally, the DocuSign platform is very secure as it offers rigorous security features and standard like securing your documents with passwords, and as an admin you can set permissions for your team, either allowing them to access a specific feature or denying them access.
What do you dislike most about this product?
The software is pricey
What recommendations would you give to someone considering this product?
It's the best software for e-signature and document management for your organization, you can send documents to your clients securely and receive them when they have been signed via your dashboard. And the UI is very easy to use and implement
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
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