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Docusign

DocuSign

Composite Score

9.1 /10

CX Score

9.2 /10

307 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Security Protects
Performance Enhancing

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Audit Trail

Templates

Workflow

Customizable Branding

Vendor Capability Ratings

Average 85

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

DocuSign Reviews

Ilya B.

Role: C-Level
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

It is very easy to setup and use

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

useful features

What is your favorite aspect of this product?

saves time

What do you dislike most about this product?

a little bit convoluted

What recommendations would you give to someone considering this product?

to work on improving the functionality

Pros

Saves Time
Helps Innovate
Caring
Acts with Integrity

Cons

Less Generous

Christopher W.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Nice features, pricey software

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Brand reputation

What is your favorite aspect of this product?

Digital signatures

What do you dislike most about this product?

Price point

What recommendations would you give to someone considering this product?

Consider how this software can benefit your organization and determine which features it is missing

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Adam S.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Great product, very easy to use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The video while signing, genius

What is your favorite aspect of this product?

Very simple to use

What do you dislike most about this product?

Very hard to make documents “perfect” for customer

What recommendations would you give to someone considering this product?

Allow a notary to notarize during the signing.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Ilya B.

It is very easy to setup and use

Likeliness to Recommend

Pros

Cons

Christopher W.

Nice features, pricey software

Likeliness to Recommend

Pros

Adam S.

Great product, very easy to use

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Audit Trail

Templates

Workflow

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Availability and Quality of Training