Dialpad Ai Contact Center Logo
Dialpad Ai Contact Center Logo
Dialpad Inc

Dialpad Ai Contact Center

7.6 / 10
Category
Dialpad Ai Contact Center
7.6 / 10

What is Dialpad Ai Contact Center?

Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.

Company Details


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Awards & Recognition

Dialpad Ai Contact Center won the following awards in the Contact Center as a Service - Midmarket category

Dialpad Ai Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Contact Center.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Contact Center?

13% Negative
8% Neutral
79% Positive

Pros

  • Trustworthy
  • Fair
  • Transparent
  • Reliable

Feature Ratings

Average 77

Screen Prompts

83

Skills Based Routing

82

Knowledge Management

79

Contact Center Compliance Management

77

Call Scripting and Call Flow Management

77

Multi Channel Intake Integration

77

Call Recording

76

Multi Channel Queue Management

76

Workforce Management

74

Contact Center Analytics

73

Ticket Management

68

Vendor Capability Ratings

Average 79

Ease of Implementation

100

Ease of Data Integration

94

Product Strategy and Rate of Improvement

87

Quality of Features

87

Usability and Intuitiveness

87

Availability and Quality of Training

86

Ease of Customization

86

Ease of IT Administration

86

Vendor Support

67

Breadth of Features

66

Business Value Created

64

Dialpad Ai Contact Center Reviews

Kelsey T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Great usability and features!

Likeliness to Recommend

10 / 10

What differentiates Dialpad Ai Contact Center from other similar products?

I love the features of adding contacts and links to pull of their profile

What is your favorite aspect of this product?

I love the Design

What do you dislike most about this product?

The transcripts aren't very good

What recommendations would you give to someone considering this product?

Use all the features!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Betsy U.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use once you get the hang of it

Likeliness to Recommend

8 / 10

What differentiates Dialpad Ai Contact Center from other similar products?

Has a lot of features that other products don't. And it's easy to get a hold of customer service for help and trouble shooting.

What is your favorite aspect of this product?

See all the information in one place and ease of transition.

What do you dislike most about this product?

Sometimes things disappear and I can't block

What recommendations would you give to someone considering this product?

WOrks well with salesforce and has a lot of options to customize

Pros

  • Performance Enhancing
  • Transparent
  • Includes Product Enhancements
  • Friendly Negotiation

Tia A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Pretty decent software with very relevant features

Likeliness to Recommend

8 / 10

What differentiates Dialpad Ai Contact Center from other similar products?

The look and layout of dialpad is cleaner and less crowded so it’s a bit easier to see what you’re doing

What is your favorite aspect of this product?

The ability to watch multiple queues at once

What do you dislike most about this product?

There isn’t really anything I dislike. I’d be nitpicking if I did.

What recommendations would you give to someone considering this product?

Try out the meeting options and transcription of the calls. They are so helpful and pretty accurate

Pros

  • Enables Productivity
  • Respectful
  • Client Friendly Policies
  • Client's Interest First

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