Datadog Customer Reviews 2026 | Systems Management

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Datadog

Composite Score

8.7 /10

CX Score

8.8 /10

62 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

4% Negative

6% Neutral

90% Positive

Pros

Efficient Service
Caring
Fair
Continually Improving Product

Feature Ratings

Average 88

Cloud Monitoring

Capacity Management

Auto-Discovery

Multi-Site Functionality

Network Performance Management

Network Configuration Management

Storage Monitoring

Deployment Model

Network Mapping

Server Performance Monitoring

Applications Monitoring

Vendor Capability Ratings

Average 87

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Application Performance & Observability-Enterprise

Score 8.8

View Datadog in this category (opens in a new tab)

Network Monitoring - Enterprise

Score 8.6

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IoT Management

Score 8.4

View Datadog in this category (opens in a new tab)

AIOps

Score 7.7

View Datadog in this category (opens in a new tab)

Datadog Reviews

Meredith H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Reliable Product

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Datadog combines infrastructure monitoring, APM, log management, and more into a single platform, providing a holistic view of system health.

What is your favorite aspect of this product?

I appreciate the real-time data and alerts, which help us quickly address issues as they arise.

What do you dislike most about this product?

Datadog can be expensive, especially for smaller organizations or extensive use cases, which might be a concern for budget-conscious teams.

What recommendations would you give to someone considering this product?

Integrating Datadog early in the development lifecycle is beneficial for better tracking and performance insights.

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Martin D.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Excellent product. It's core in our workflow.

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

It's incredibily easy to setup and monitor. Dashboard are like any other.

What is your favorite aspect of this product?

It's one of the major players on the market and it's been very reliable ever since. Since this is a mission critical aspect we value the reliability greatly.

What do you dislike most about this product?

Support could it's hard to reach in some cases.

What recommendations would you give to someone considering this product?

Reading the documentation throughly can save time when setting up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lewis K.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Great product

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Datadog has some really useful features when monitoring systems which can be setup as email alerts. I find this very useful

What is your favorite aspect of this product?

The product enables us to ensure our internal systems are running smoothly

What do you dislike most about this product?

There was not much on how it's used at the beginning

What recommendations would you give to someone considering this product?

It's a very useful product and I would recommend.

Pros

Reliable
Trustworthy
Inspires Innovation
Client Friendly Policies

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Datadog Ratings

93 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Auto-Discovery Automate discovery of systems and assets on your network.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Storage Monitoring Monitor storage performance and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Application Performance & Observability-Enterprise

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Meredith H.

Reliable Product

Likeliness to Recommend

Pros

Martin D.

Excellent product. It's core in our workflow.

Likeliness to Recommend

Pros

Lewis K.

Great product

Likeliness to Recommend

Pros

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1
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Feature Ratings

Cloud Monitoring

Capacity Management

Auto-Discovery

Multi-Site Functionality

Network Performance Management

Network Configuration Management

Storage Monitoring

Deployment Model

Network Mapping

Server Performance Monitoring

Applications Monitoring

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement