Datadog Customer Reviews 2025 | Systems Management

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Datadog

Composite Score

8.4 /10

CX Score

8.4 /10

56 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

5% Negative

7% Neutral

88% Positive

Pros

Fair
Continually Improving Product
Trustworthy
Efficient Service

Feature Ratings

Average 87

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Auto-Discovery

Network Configuration Management

Server Performance Monitoring

Network Performance Management

Centralized Dashboard

Storage Monitoring

Applications Monitoring

Network Mapping

Vendor Capability Ratings

Average 87

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Application Performance & Observability-Enterprise

Score 8.4

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Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 8.1

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AIOps

Score 7.7

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Datadog Reviews

Paul A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

An All-in-One Platform for Complete monitoring

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog combines infrastructure monitoring, application performance monitoring (APM), logs, network monitoring, and security into a single platform. Most competitors, like New Relic or Splunk, specialize in only one or two domains, requiring multiple tools for full coverage.

What is your favorite aspect of this product?

My favorite part is the real-time visibility and alerting. I can detect and fix issues before they impact users, which is invaluable for maintaining performance and uptime.

What do you dislike most about this product?

The steep Learning Curve. With so many features and integrations, onboarding can feel overwhelming for new users. Configuring dashboards, alerts, and integrations requires time and expertise.

What recommendations would you give to someone considering this product?

Datadog is powerful but modular. Identify whether your main focus is infrastructure monitoring, APM, network performance, security, or all of them. This helps avoid paying for modules you don’t need and ensures you configure the platform effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohd S.

Role: Consultant
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Easy to use, powerful monitoring tool

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog is easier to set up and use compared to many other tools, and it brings everything logs, metrics, traces into one place, which makes troubleshooting much faster

What is your favorite aspect of this product?

Realtime Metrix

What do you dislike most about this product?

Missing Metrix, Invalid Metrix

What recommendations would you give to someone considering this product?

Start with a clear plan for what you want to monitor and keep an eye on usage to control costs. Take advantage of the built-in integrations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Prashant D.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

All-in-One Observability with Excellent Dashboards

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog stands out with its fully unified observability platform—combining metrics, logs, traces, synthetics, and security in one UI. Its broad out-of-the-box integrations (600+), real-time dashboards, and AI-powered alerts make it a go-to for full-stack visibility without needing to stitch together multiple tools.

What is your favorite aspect of this product?

My favorite aspect of Datadog is its seamless integration across the entire tech stack, providing real-time, correlated insights from infrastructure to applications in a single, easy-to-use platform.

What do you dislike most about this product?

The biggest downside of Datadog is its complex and often expensive pricing model, which can quickly escalate as you add more hosts, containers, and features, making budgeting challenging for growing teams.

What recommendations would you give to someone considering this product?

If considering Datadog, start small to control costs and focus on essential monitoring. Leverage its rich integrations for quick setup, but plan ahead for scaling expenses. Customize alerts and dashboards to maximize actionable insights and reduce noise.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Datadog

What is Datadog?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Datadog Ratings

93 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Auto-Discovery Automate discovery of systems and assets on your network.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Storage Monitoring Monitor storage performance and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Application Performance & Observability-Enterprise

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Paul A.

An All-in-One Platform for Complete monitoring

Likeliness to Recommend

Pros

Mohd S.

Easy to use, powerful monitoring tool

Likeliness to Recommend

Pros

Prashant D.

All-in-One Observability with Excellent Dashboards

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Auto-Discovery

Network Configuration Management

Server Performance Monitoring

Network Performance Management

Centralized Dashboard

Storage Monitoring

Applications Monitoring

Network Mapping

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training