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Crow Canyon Software

Crow Canyon

Composite Score

7.4 /10

CX Score

7.9 /10

6 Reviews Write a Review

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What is Crow Canyon?

Powerful program tracks customer support and service requests from start to finish. Drive customer satisfaction, improve service levels. Includes CRM and customer/account tracking capabilities to tie service/support with customer records. Can be linked to equipment and other databases. Many uses, with one sure to fit your needs!

Company Details

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Crow Canyon Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crow Canyon?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Feature Ratings

Average 83

Customer Service Workflow Management

Mobile Customer Care

Customer Self Service Capabilities

Customer Community Management

Contact Center Integration

Multi Channel Support

Agent Scripting

Agent Collaboration

Customer Service Knowledge Management

Analytics and Reporting

Intelligent Search

Vendor Capability Ratings

Average 83

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Crow Canyon Reviews

Beauty M.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2024

Great product,user friendly

Likeliness to Recommend

8 /10

What differentiates Crow Canyon from other similar products?

Ability to customise actions,also easy integration

What is your favorite aspect of this product?

It is user friendly

What do you dislike most about this product?

Well,if you are not familiar with it you might think it's extremely hard to use. So it feels people who can actually use are those who already know about it,have used it someway or the other

What recommendations would you give to someone considering this product?

I mean it doesn't disappoint if you use it correctly,maybe hire a consultant if you are not sure how to integrate it into your systems

Pros

Performance Enhancing
Enables Productivity
Effective Service
Saves Time

Precious E.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Seamless, Customizable Service

Likeliness to Recommend

7 /10

What differentiates Crow Canyon from other similar products?

Crow Canyon Customer Support fundamentally differentiates itself through its native, deep integration with Microsoft 365 and SharePoint, powered by its low-code/no-code NITRO Studio. Unlike many standalone SaaS help desks, Crow Canyon doesn't just integrate with Microsoft tools; it lives within your existing Microsoft environment

What is your favorite aspect of this product?

My favorite aspect of Crow Canyon Customer Support is the power and flexibility of NITRO Studio to customize the application to our exact needs. The ability to design complex workflows, build dynamic forms, and create detailed reports without writing extensive code has been a game-changer.

What do you dislike most about this product?

What I dislike most about Crow Canyon Customer Support is that, despite its deep integration with Microsoft 365, certain advanced omnichannel capabilities (like native live chat or voice integration with intelligent routing) aren't as feature-rich out-of-the-box compared to some top-tier, purpose-built Contact Center as a Service (CCaaS) platforms.

What recommendations would you give to someone considering this product?

My top recommendation for anyone considering Crow Canyon Customer Support is to fully evaluate your existing Microsoft 365 investment and your internal IT and business capabilities regarding SharePoint and Power Platform.

Pros

Enables Productivity
Includes Product Enhancements
Security Protects
Helps Innovate

Crow Canyon

What is Crow Canyon?

Company Details

Book a Free Demo Today!

Crow Canyon Ratings

84 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Crow Canyon?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Self Service Capabilities Customer-facing resolution wizards and guidance, community forums or integrations through 3rd part integrations.

Customer Community Management Creation and management of branded and focussed user communities.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities offered or through 3rd party integrations.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Crow Canyon Reviews

Beauty M.

Great product,user friendly

Likeliness to Recommend

Pros

Precious E.

Seamless, Customizable Service

Likeliness to Recommend

Pros

Feature Ratings

Customer Service Workflow Management

Mobile Customer Care

Customer Self Service Capabilities

Customer Community Management

Contact Center Integration

Multi Channel Support

Agent Scripting

Agent Collaboration

Customer Service Knowledge Management

Analytics and Reporting

Intelligent Search

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features