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Creatio

Creatio CRM

8.7 / 10
Category

What is Creatio CRM?

Unified CRM with intelligent solutions for marketing, sales and service built on one platform to streamline customer journeys.

Company Details


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Creatio CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

90 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Creatio CRM?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

Lead Management

90

Telephony and Call Center Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Sales Management

82

Customer Service Management

80

Marketing Management

78

Analytics and Reporting

78

Quote Contract and Proposal

77

Collaboration

75

Mobile

69

Vendor Capability Ratings

Average 81

Ease of Customization

91

Breadth of Features

86

Ease of Implementation

83

Vendor Support

82

Availability and Quality of Training

81

Ease of IT Administration

81

Quality of Features

81

Business Value Created

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

77

Usability and Intuitiveness

71

Creatio CRM Reviews

Paul T.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Creatio: Increasing the efficacy of our company

Likeliness to Recommend

9 / 10

What differentiates Creatio CRM from other similar products?

From initial contact with potential clients until finalizing a deal, we tracked it all in Creatio. Creatio is also used as a ticketing and customer service reference tool. Creatio also fulfills other requirements, such as time monitoring and project management. Because of its low-code/no-code capabilities, Creatio has quickly become a go-to resource for our business, allowing us to meet a wider range of user demands.

What is your favorite aspect of this product?

At first, Creatio was only utilized to boost sales, but now it's integrated into every facet of our company. It runs our audited Quality Management System and marketing strategies and budgets. It has been so helpful that we are now building up the service end for our operations team to utilize.

What do you dislike most about this product?

It's a pain to deal with numerous third-party programs where just one is missing the necessary link. There is a wide range of potential applications, making it challenging to prioritize needs and allocate resources accordingly.

What recommendations would you give to someone considering this product?

Our ability to implement tracking mechanisms and dashboards pertaining to contracts has greatly improved the efficiency with which we handle them. Furthermore, with docu-sign integration, you may finalize all necessary steps within the system, eliminating the need for extra steps or trips between applications.

Pros

  • Continually Improving Product
  • Effective Service
  • Friendly Negotiation
  • Security Protects

Sethu Raghav N.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Upcoming leader in CRM in next few years .

Likeliness to Recommend

10 / 10

What differentiates Creatio CRM from other similar products?

Sales Life cycle differentiation - Separate long and short sales process Out of the dashboards Low code capabalities

What is your favorite aspect of this product?

Low code capabalities Easy deployment process Easy upgrade and scalability Excellent support team

What do you dislike most about this product?

Very few marketplace application addons

What recommendations would you give to someone considering this product?

A very good CRM to suit the industry use case !! High success rate makes it different . Good ROI

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tanisha F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great No|Low-Code CRM for your business processes

Likeliness to Recommend

10 / 10

What differentiates Creatio CRM from other similar products?

Creatio is not just another beautiful or funny CRM. It is much more. There was an attempt at all processes to make programmable without code, only by managers. And I can say that this attempt was successful.

What is your favorite aspect of this product?

If you rebuild your thinking on understanding and automation of processes, then in this system, it's one pleasure. In addition to the traditional functionality of the CRM, you will also get the embodiment of your desires by your own hands.

What do you dislike most about this product?

At the same time, rebuild your thinking to the process approach is not easy. Also, not everyone can like the approach to build functionality itself without code. It will be difficult to redeem, despite the good video tutorials.

What recommendations would you give to someone considering this product?

I recommend to communicate first with specialists who have already implemented or used this system.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features