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Copper

Copper

7.7 /10
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In Partnership With SelectHub

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Copper
7.7 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

85 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Generous Negotitation
  • Fair
  • Reliable

Feature Ratings

Average 81

Lead Management

85

Account and Contact Management

85

Collaboration

84

Analytics and Reporting

81

Activity and Workflow Management

80

Sales Management

80

Marketing Management

77

Customer Service Management

75

Telephony and Call Center Management

75

Mobile

74

Vendor Capability Ratings

Average 79

Ease of Implementation

84

Business Value Created

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Quality of Features

80

Ease of Data Integration

79

Breadth of Features

77

Ease of IT Administration

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Copper Reviews

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Good idea, good services, very personal support

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Charlie B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Inexpensive and does the job at the beginning

Likeliness to Recommend

4 /10

What differentiates Copper from other similar products?

price is low and ease of use is high

What is your favorite aspect of this product?

price is low and ease of use is high

What do you dislike most about this product?

not that robust

What recommendations would you give to someone considering this product?

good for early co's

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Altruistic

Mulunda K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Excellent features, easy to use but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

Very tight integration with Google Workspace (G Suite) Intuitive and clean workspace/interface

What is your favorite aspect of this product?

Integration with Google Workspace Synchronization of contacts and call logs on mobile devices

What do you dislike most about this product?

Lack of integration with Microsoft 365 (Outlook + One Drive) Product pricing is bit on the higher side - especially for a sizeable sales team for a start up

What recommendations would you give to someone considering this product?

Worth considering - nice feature set, data entry made easy with integration to Google Workspace, intuitive drop downs, tags - the works!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Vendor Friendly Policies

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