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ConnectWise

ConnectWise PSA

Composite Score

7.2 /10

CX Score

7.1 /10

59 Reviews Write a Review

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What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

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ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

86 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+66 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

7% Negative

7% Neutral

86% Positive

Pros

Reliable
Respectful
Security Protects
Efficient Service

Cons

Slower Product Innovation
Under Delivered

Feature Ratings

Average 75

Security & Identity Management

Resource & Capacity Management

Expense Management

Time Tracking

Auditability & Change History

Project and Engagement management

Delivery & Financial reporting

Billing & Invoicing

Mobile Access

Multi-Currency Support

Workflow Approvals

Vendor Capability Ratings

Average 73

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

Matt R.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A very, very, very powerful tool.

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

One of the first cloud based tools. One of the industry standards.

What is your favorite aspect of this product?

Flexibility, reporting and workflows.

What do you dislike most about this product?

The amount of effort you need to put in to get the best out of the product.

What recommendations would you give to someone considering this product?

Make you sure follow their blueprints and workflow. If you can accommodate the software, you'll get best use out of it.

Pros

Reliable
Enables Productivity
Caring
Saves Time

Cons

Vendor's Interest First
Less Generous
Under Delivered

Pankaj B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Small package, big surprise.

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

It has some unique features which are not available in the competition. Such as, queuing the queries, remote connect, backstage, app push, etc.

What is your favorite aspect of this product?

Remote control

What do you dislike most about this product?

Not as of now

What recommendations would you give to someone considering this product?

To use it for efficiency

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Kourtney K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use, keeps your projects very organized!

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

I haven't used ticketing systems much in the past but I like all the abilities it offers me and i learn something new about it every so often that i didn't know you could do.

What is your favorite aspect of this product?

The calendar and being able to organize your tickets to be worked on at a certain a time and for a certain time frame.

What do you dislike most about this product?

It can be confusing sometimes to new users

What recommendations would you give to someone considering this product?

That it is a one stop shop to keep your workers organized, submit expenses, and have all our clients data in one place

Pros

Reliable
Unique Features
Respectful
Security Protects

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Book a Free Demo Today!

Awards & Recognition

ConnectWise PSA Ratings

83 Likeliness to Recommend

2 Since last award

86 Plan to Renew

2 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+66 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security & Identity Management role-based access control & SSO integration

Resource & Capacity Management Define and manage talent pool skills, assign resources to engagements, forecast capacity and adjust allocations based on staffing demand / utilization

Expense Management Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Time Tracking Includes time tracking or recording, automatic timer, and timesheets.

Auditability & Change History Comprehensive audit controls for changes to projects, engagements, financial records, resource allocation, controls and billing data

Project and Engagement management Manage project scope, milestones, tasks, and deliverables throughout the engagement lifecycle from kickoff to closure.

Delivery & Financial reporting Standard and configurable reporting across utilization, delivery performance, billing and project-level financial outcomes

Billing & Invoicing invoice generation & management, billing based on time, expenses, milestones or fixed fee

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Multi-Currency Support Support for managing time, expenses, billing and financials across multiple currencies

Workflow Approvals Approvals for workflows (time, expenses, and engagement changes)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

Matt R.

A very, very, very powerful tool.

Likeliness to Recommend

Pros

Cons

Pankaj B.

Small package, big surprise.

Likeliness to Recommend

Pros

Kourtney K.

Easy to use, keeps your projects very organized!

Likeliness to Recommend

Pros

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Feature Ratings

Security & Identity Management

Resource & Capacity Management

Expense Management

Time Tracking

Auditability & Change History

Project and Engagement management

Delivery & Financial reporting

Billing & Invoicing

Mobile Access

Multi-Currency Support

Workflow Approvals

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support