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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

89

Workflow Management

86

Planning and Scheduling

86

Resource Management

86

Time & Expense Tracking

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

87

Business Value Created

87

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Usability and Intuitiveness

85

Ease of Implementation

85

Ease of Customization

85

Availability and Quality of Training

82

Vendor Support

82

Confluence Reviews

Sarah J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

It helps me manage and share files with my team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Using Confluence and Jira is a huge time-saver for me because of the integration. All of my work is organized in Jira, and all of my papers, files, and other media are synced with Confluence. As a team, we utilize it for drafting documents. Confluence provides a safe method for sharing knowledge and working on projects among team members. Additionally, it features a number of Atlassian-approved plugins.

What is your favorite aspect of this product?

The tool allows us to create, share, and collaborate on material, add notes and chat discussions to documents, and manage projects and tasks. Team members from across the globe and across different domains are utilizing confluence to work on our project. This is a huge time saver.

What do you dislike most about this product?

Many plugins are available, and it might be difficult to pick the ideal one for our purposes. It takes a lot of time to do this. In most cases, though, following the guidelines is sufficient.

What recommendations would you give to someone considering this product?

Atlassian's Confluence is an excellent application for establishing a collaborative workplace and exchanging ideas. Confluence functions as a knowledge base, website, or guide for your product or service by bringing together all of the relevant information about your project, program, or business in an one location.

Pros

  • Helps Innovate
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Trent H.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Faultless Documentation Platform"

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It has a better price and ease of use, in these aspects it is better than other programs.

What is your favorite aspect of this product?

Before attending any meetings, I'm more prepared because to Confluence's well-organized User Interface, which allows me to rapidly browse to the subjects I'm interested in reading. Depending on our requirements, we may also integrate third-party applications, whose data is useful when presenting our findings.

What do you dislike most about this product?

When we combine an excessive number of applications, data visualization is difficult, and the user interface seems cluttered.

What recommendations would you give to someone considering this product?

The work of a team may benefit greatly from the use of method and structure while using the fantastic tool known as Confluence.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Jannis K.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Keep track of project

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Because it serves as a knowledge base for our company's content, it is extremely useful for finding information and referencing for training. It can also be used as a reference when checking metrics and product information within the company, which is critical for upper management decision-making.

What is your favorite aspect of this product?

The best aspect of CONFLUENCE aids in better documenting and phrasing requirements, which is especially useful in remote work environments where information is frequently misinterpreted. It also aids us in scheduling one-on-one meetings with team members and keeping track of progress, feedback, and objectives. It gives agility to our project management process and we were able to create it in less time.

What do you dislike most about this product?

It should improve its search capabilities; more precise search results will draw in more users. To reach better markets, the ticket processing timeline should be improved. Because of the various icons, it can be difficult to locate all of the buttons and understanding takes longer.

What recommendations would you give to someone considering this product?

The confluence appears to be very modern and clean. It performs admirably in comparison to its competitors for what it is capable of. It's simple to use, has good functionality, and makes everything look fresh and current. Numerous macros can be added to enhance functionality and tailor it to your team's needs.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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