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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

86

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

85

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of Implementation

84

Availability and Quality of Training

82

Vendor Support

82

Confluence Reviews

Peter H.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to implement and manage

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Ease of use by broad team

What is your favorite aspect of this product?

remote friendly, different templates available

What do you dislike most about this product?

may not fit small business budget.

What recommendations would you give to someone considering this product?

research and review demo with team

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Saves Time

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy Resource Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence's intuitive interface and robust collaboration features make it stand out from other similar programs. Additionally, Confluence offers seamless integration with other Atlassian tools, such as Jira, enabling seamless project management and documentation. Confluence's rich text editor and version control capabilities ensure that documentation remains up-to-date and accessible to team members at all times.

What is your favorite aspect of this product?

Centralizing documentation and streamlining collaboration are the strengths of the platform. A user-friendly interface simplifies document creation, editing, and organization, while integration with other Atlassian tools promotes seamless project management. Confluence has version history and commenting features that facilitate effective collaboration, continuously refining and improving resource management procedures.

What do you dislike most about this product?

For large document repositories, however, it could benefit from improved navigation and organization capabilities. The user experience would be improved, especially for accessing specific resource management practices within large documentation repositories, by enhancing the search functionality to provide more relevant results and advanced filtering options.

What recommendations would you give to someone considering this product?

Team members can collaborate effectively to continuously refine and improve resource management practices through the platform's collaboration features, including version history and commenting. Confluence is an invaluable asset for streamlining resource management tasks due to its intuitive interface, seamless integration with other Atlassian tools, and robust collaboration features. It promotes transparency, efficiency, and consistency in resource management processes by centralizing documentation and facilitating collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Anuroop V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use product for daily use

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Confluence, developed by Atlassian, stands out among similar products due to its emphasis on collaboration, customisation, and integration capabilities. It serves as a centralised platform for teams to create, organise, and share content, fostering transparency and knowledge sharing. Offering flexibility and customisation options, Confluence allows users to tailor spaces, pages, and templates to suit their specific needs and workflows. Its seamless integration with other Atlassian products like Jira and Trello enhances cross-functional collaboration, while integration with third-party tools extends its versatility.

What is your favorite aspect of this product?

one notable aspect of Confluence that many users appreciate is its robust collaboration features, which enable teams to work together seamlessly on projects, share knowledge, and streamline communication. Additionally, its flexibility and customisation options allow users to adapt the platform to their specific needs and workflows, enhancing productivity and collaboration within organisations.

What do you dislike most about this product?

In some cases, users may encounter performance issues, particularly when working with large documents or complex projects. Slow loading times or occasional system glitches can disrupt productivity and frustrate users.

What recommendations would you give to someone considering this product?

Take advantage of Confluence's trial or demo options to explore its features and capabilities. Experiment with creating pages, organising content, collaborating with team members, and integrating with other tools to understand how Confluence aligns with your workflow.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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