What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Continually Improving Product
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Add Notes
List Tasks
Task Status
Due Dates
Task Categorization
Calendar View
Notifications
Task Prioritization
Shared Task List
Add Attachments
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
Confluence Reviews
Priscilla A.
- Role: Operations
- Industry: Agriculture
- Involvement: End User of Application
Submitted Sep 2025
A Collaboration Tool with Room for Improvement
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out from other similar products due to its: Seamless Integration with Atlassian Tools: Tight integration with Jira, Bitbucket, and Trello enables streamlined workflows. Robust Knowledge Management: Confluence serves as a centralized knowledge base, organizing and sharing information efficiently. Highly Customizable: Flexible platform with macros, plugins, and templates allows teams to tailor Confluence to their specific needs. Real-time Collaboration: Real-time editing and commenting features facilitate teamwork and communication.
What is your favorite aspect of this product?
My favorite aspect of Confluence is its Robust Knowledge Management capabilities, which enable teams to create, organize, and share information efficiently. This feature allows Confluence to serve as a centralized knowledge base, making it easy to find and access important information.
What do you dislike most about this product?
One aspect I'd like to see improvement on is Performance and Speed. At times, Confluence can be slow to load pages or save changes, which can be frustrating and impact productivity. Optimizing performance would enhance the overall user experience.
What recommendations would you give to someone considering this product?
To someone considering Confluence, I'd recommend: -Define your needs: Clearly outline your team's requirements and workflows. -Explore features: Familiarize yourself with Confluence's features and capabilities. -Plan your space structure: Organize your content and spaces logically. -Utilize training resources: Leverage Confluence's training and support resources. -Start small: Begin with a pilot project or small team to test Confluence's fit.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
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Christiana O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
Powerful Collaboration Tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out for its seamless integration with other Atlassian tools like Jira, its strong collaborative editing features, and its robust content organization through pages, spaces, and templates.
What is your favorite aspect of this product?
My favorite aspect of Confluence is its ability to facilitate real-time team collaboration through easily structured pages, intuitive content organization, and deep integration with tools like Jira for streamlined project management.
What do you dislike most about this product?
What I dislike most about Confluence is that it can become cluttered and hard to navigate in large workspaces if content isn't consistently organized or maintained, leading to information sprawl.
What recommendations would you give to someone considering this product?
I recommend establishing a clear content structure and governance from the start to keep pages organized, and take advantage of its integration with other Atlassian tools like Jira for a seamless workflow.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mary A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Reliable and Versatile Collaboration Platform
Likeliness to Recommend
What differentiates Confluence from other similar products?
Its structured page hierarchy, flexible templates, and robust permissions system offer more control and clarity than many general-purpose collaboration tools like Notion or Google Docs.
What is your favorite aspect of this product?
My favorite thing about Confluence is how it brings team knowledge into one organized space
What do you dislike most about this product?
The editing experience can be a bit clunky at times, especially when multiple people are working on a page.
What recommendations would you give to someone considering this product?
Confluence is a great choice, however, be prepared to invest some time in learning how to structure spaces effectively and possibly extend the platform with add-ons for task management or automation
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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