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Atlassian

Confluence

Composite Score

9.2 /10

CX Score

9.5 /10

124 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Task Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

14 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Continually Improving Product
Effective Service
Fair

Feature Ratings

Average 88

Task Assignment

Due Dates

Task Status

List Tasks

Add Notes

Task Categorization

Calendar View

Notifications

Task Prioritization

Shared Task List

Task Reporting

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.9

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Christiana O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out for its seamless integration with other Atlassian tools like Jira, its strong collaborative editing features, and its robust content organization through pages, spaces, and templates.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its ability to facilitate real-time team collaboration through easily structured pages, intuitive content organization, and deep integration with tools like Jira for streamlined project management.

What do you dislike most about this product?

What I dislike most about Confluence is that it can become cluttered and hard to navigate in large workspaces if content isn't consistently organized or maintained, leading to information sprawl.

What recommendations would you give to someone considering this product?

I recommend establishing a clear content structure and governance from the start to keep pages organized, and take advantage of its integration with other Atlassian tools like Jira for a seamless workflow.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Mary A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable and Versatile Collaboration Platform

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Its structured page hierarchy, flexible templates, and robust permissions system offer more control and clarity than many general-purpose collaboration tools like Notion or Google Docs.

What is your favorite aspect of this product?

My favorite thing about Confluence is how it brings team knowledge into one organized space

What do you dislike most about this product?

The editing experience can be a bit clunky at times, especially when multiple people are working on a page.

What recommendations would you give to someone considering this product?

Confluence is a great choice, however, be prepared to invest some time in learning how to structure spaces effectively and possibly extend the platform with add-ons for task management or automation

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Matilda H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Confluence is relatable with onboarding.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is very relatable with onboarding our new team members and meeting notes.

What is your favorite aspect of this product?

I like that Confluence templates are super specific saving my time and ensuring consistency with our teams.

What do you dislike most about this product?

Confluence is great and so far have nothing to complain

What recommendations would you give to someone considering this product?

Fantastic for industry specific templates saving alot of time and ensuring team consistency.Relatable with onboarding for new members.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Due Dates Ability to track due dates of tasks

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Add Notes Ability to add free form notes to tasks

Task Categorization Ability to categorize tasks

Calendar View See tasks by due date in calendar view or Gantt view

Notifications Tool alerts business of an application generated event.

Task Prioritization Ability to assign a priority to tasks.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Knowledge Management

Document Management

Confluence Reviews

Christiana O.

Powerful Collaboration Tool

Likeliness to Recommend

Pros

Mary A.

Reliable and Versatile Collaboration Platform

Likeliness to Recommend

Pros

Matilda H.

Confluence is relatable with onboarding.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Due Dates

Task Status

List Tasks

Add Notes

Task Categorization

Calendar View

Notifications

Task Prioritization

Shared Task List

Task Reporting

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support