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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.2 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Continually Improving Product
  • Effective Service
  • Fair

Feature Ratings

Average 88

Task Assignment

89

Due Dates

88

Task Status

88

List Tasks

88

Add Notes

88

Task Categorization

87

Calendar View

87

Notifications

87

Task Prioritization

86

Shared Task List

86

Task Reporting

86

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

89

Product Strategy and Rate of Improvement

89

Quality of Features

88

Usability and Intuitiveness

87

Ease of IT Administration

87

Breadth of Features

87

Ease of Data Integration

86

Ease of Customization

85

Availability and Quality of Training

85

Vendor Support

84

Confluence Reviews

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic tool for projects

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

My experience with Confluence has been really good and I think that when it comes to finding a tool for all your projects, this is the way to go, it’s great for organizing your information and sharing things with your teammates in an instant, and when it comes to the integration of it with other Atlassian products, it becomes a powerful tool that doesn’t compare to any other in terms of data transfer and synchronization. The use of Confluence in our business has also greatly improved our workflow since it has a home page and a company hub where we can see all relevant news.

What is your favorite aspect of this product?

My favorite thing about Confluence is the fact that the interface has everything my team and I need for streamlining our project management. Features that are included like the whiteboards really help when it comes to collaborating and creating new ideas for next projects, and it’s a good ally when we need to extract data from other tools because the integration is easy and we can continue to generate new ideas quickly. This tool allows us to create as many projects as we want, which is one of my favorite aspects too, because we are never worried about running out of tools to work on what we need to do.

What do you dislike most about this product?

I don’t like that, at the beginning, the platform seems too overwhelming, and as a new user, it was really difficult to find myself using it daily because I didn’t understand or couldn’t locate a lot of the key features that are used for project management. There are a lot of things happening in the same place, as well as too many customization features, that you can get lost in it. I also don’t like that sometimes the program slows down all of a sudden and working on it becomes difficult too, because it’ll take longer amounts of time to load the necessary information.

What recommendations would you give to someone considering this product?

My recommendation for people looking to use this product is to really deep dive into the documentation and be patient when trying to learn every feature, it can take a lot of time to really see results in your usage of the application but I would consider it totally worth it for the amount of benefits that it gives you. I would also recommend it to businesses who work as teams and really need a space that can act as a centralized database..

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Danilo F.

  • Role: C-Level
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Efficiently schedule your tasks and never lose tra

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Market compatibility, being a marketing differentiator, as many companies adopt Jira as an essential tool in AGIL methodologies

What is your favorite aspect of this product?

Compatibility and ease of use, general organization as well

What do you dislike most about this product?

Maybe the mobile version isn't as good as the desktop one, but nothing that disappoints in general

What recommendations would you give to someone considering this product?

It is an excellent tool, especially when it comes to AGIL methodologies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Manikanta R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Confluence: A Collaborative Powerhouse for Teams

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Confluence is its robust collaboration features. The ability for teams to work together seamlessly in real-time, comment on pages, assign tasks, and create shared documentation fosters a highly collaborative environment. This aspect not only enhances teamwork but also improves communication and productivity within organizations.

What do you dislike most about this product?

Confluence offers extensive customization options, configuring advanced settings and permissions can be complex and require technical expertise. However, these challenges can often be overcome with training and support resources provided by Atlassian.

What recommendations would you give to someone considering this product?

When considering Confluence, define collaboration objectives and start with a small-scale trial. Invest in user training to ensure effective utilization. Customize cautiously to avoid complexity, and leverage integrations with other tools for enhanced productivity. Encourage team adoption through promotion and feedback channels. Lastly, allocate time for regular maintenance tasks to keep Confluence optimized and aligned with evolving business needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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