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Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

228 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

9 Top Rated Features

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Planning and Scheduling

Resource Management

Reporting

Time & Expense Tracking

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.9

View Confluence in this category (opens in a new tab)

Confluence Reviews

Adarsh T.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Project Documentation platform

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It has a wide range of features like sharing documentation links through Outlook by adding users to the list.

What is your favorite aspect of this product?

It is very easy to manage project documentation with the help of confluence.

What do you dislike most about this product?

A detailed demo should be provided for the confluence as it is not easy to use for beginners.

What recommendations would you give to someone considering this product?

If you want a good project documentation management platform to access documentation effectively go for confluence.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Sidra A.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Elevating teamwork with intuitive collaboration

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence sets itself apart with its seamless integration of documentation, collaboration, and knowledge sharing in one platform.

What is your favorite aspect of this product?

My favourite aspect is Confluence's intuitive interface for creating and organizing documentation.

What do you dislike most about this product?

The Confluence's pricing is pretty challenging.

What recommendations would you give to someone considering this product?

Before adopting Confluence, thoroughly evaluate its suitability for your team's collaboration and documentation needs during the trial period. Invest time in setting up clear documentation structures and exploring integration options with other tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Naveen S.

Role: Consultant
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Confluence - The Best Documentation tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out with its user-friendly interface, robust collaboration tools, seamless Atlassian integration, customizable workspaces, and extensive marketplace. It promotes real-time collaboration, enhances productivity, and ensures efficient documentation processes for teams of all sizes.

What is your favorite aspect of this product?

Confluence's most favored aspect is its intuitive interface, robust collaboration features, and seamless integration with other Atlassian products.

What do you dislike most about this product?

Common dislikes about Confluence often revolve around its complexity for new users, occasional performance issues, and the learning curve associated with mastering its features. Some users find the initial setup and configuration challenging, while others may experience difficulties in finding specific features or navigating the platform efficiently.

What recommendations would you give to someone considering this product?

Here are recommendations for someone considering Confluence: Utilize available resources. Start with a pilot project. Customize to fit your needs. Invest in training. Leverage integrations. Seek community support. Regularly review and optimize.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Task Management

Knowledge Management

Confluence Reviews

Adarsh T.

Great Project Documentation platform

Likeliness to Recommend

Pros

Sidra A.

Elevating teamwork with intuitive collaboration

Likeliness to Recommend

Pros

Naveen S.

Confluence - The Best Documentation tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Planning and Scheduling

Resource Management

Reporting

Time & Expense Tracking

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training