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Commvault

Commvault Cloud

Composite Score

8.0 /10

CX Score

8.1 /10

32 Reviews Write a Review

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What is Commvault Cloud?

Introducing Commvault® Cloud Powered by Metallic® AI: Meet the cyber resilience platform built for the hybrid enterprise. Commvault Cloud delivers true cloud cyber resilience while ensuring the fastest recovery. It’s the ultimate weapon against ransomware.

Company Details

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Awards & Recognition

Commvault Cloud won the following awards in the Email Backup category

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6 Top Rated Capabilities

8 Top Rated Features

2025

3 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

8 Top Rated Features

2022

Commvault Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Commvault Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Commvault Cloud?

4% Negative

8% Neutral

88% Positive

Pros

Altruistic
Continually Improving Product
Trustworthy
Transparent

Feature Ratings

Average 84

Backup Archiving

Support for Backup Types

User self service

AI Tech Support

Encryption

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Backup and Availability

Score 8.6

View Commvault Cloud in this category (opens in a new tab)

Commvault Cloud Reviews

Ashok S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Easy to use product with fantastic features

Likeliness to Recommend

5 /10

What differentiates Commvault Cloud from other similar products?

Very good product

What is your favorite aspect of this product?

Features and support

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Nothing here

Pros

Trustworthy
Caring
Fair
Includes Product Enhancements

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Reassuring support from client services

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Commvault Cloud

What is Commvault Cloud?

Company Details

Need Assistance?

Awards & Recognition

Commvault Cloud Ratings

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Commvault Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

User self service User do not need to raise a service desk ticket anymore

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user’s workstation.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Backup and Availability

Commvault Cloud Reviews

Ashok S.

Easy to use product with fantastic features

Likeliness to Recommend

Pros

Reassuring support from client services

Likeliness to Recommend

Pros

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Feature Ratings

Backup Archiving

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User self service

AI Tech Support

Encryption

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement