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Cognito Forms Logo Award Winner Product Badge
Cognito Forms

Cognito Forms

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Cognito Forms
8.5 /10

What is Cognito Forms?

Create unlimited forms with our easy-to-use, drag-and-drop form builder that has the layout and flexibility you need. Customize your style and embed your responsive form directly on your website or blog. Receive customized email notifications, view your entries from any device and create custom views to manage your workflow.

Company Details


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Awards & Recognition

Cognito Forms won the following awards in the Online Forms category

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Cognito Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cognito Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

2
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cognito Forms?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Security

89

Field Configuration and Customization

88

Electronic Signatures

87

Drag and Drop Design

86

Mobility

84

Workflow Automation

83

APIs and Integration

83

Version Management

82

State Transformation

81

Data Analysis and Survey Function

78

Vendor Capability Ratings

Average 84

Business Value Created

90

Vendor Support

88

Ease of Implementation

87

Ease of IT Administration

87

Quality of Features

85

Usability and Intuitiveness

84

Ease of Customization

84

Breadth of Features

83

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Availability and Quality of Training

75

Cognito Forms Reviews

Kim B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Easy forms for the smallest of businesses upwards

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

I recommend and install Cognito for all my websites, including our own. The free level is awesome and feature rich and you can upgrade to more features/automations if and when you need to.

What is your favorite aspect of this product?

So easy to build a form very quickly, saves heaps of time with even basic automations and looks great.

What do you dislike most about this product?

Mmmm, honestly nothing, it's just great for me and all my small business website clients.

What recommendations would you give to someone considering this product?

Cognito forms is great for small businesses up and will grow as you grow. Their email support is human and real.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brandon D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use but the data management is a problem.

Likeliness to Recommend

8 /10

What differentiates Cognito Forms from other similar products?

For us, the lookup field is huge.

What is your favorite aspect of this product?

Aside from the lookup field, I really like the easy-to-use interface. Very intuitive.

What do you dislike most about this product?

The data management. It takes way to long to import and export entries.

What recommendations would you give to someone considering this product?

Improve your data upload and download speed. Workflows can also be greatly improved so it goes beyond just email notifications.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Less Performance Enhancing
  • Less Productive

Joel M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A lifesaver!

Likeliness to Recommend

9 /10

What differentiates Cognito Forms from other similar products?

I know that Cognito Forms takes a little from every transaction for themselves but what I've received in technical support and in time saved over the last couple years using their free membership just blows away every other type of service that I've used online that also offers a "free" plan. I'll be a customer for life.

What is your favorite aspect of this product?

I keep coming to Cognito Forms with more and more complex requirements and they keep finding solutions to my needs.

What do you dislike most about this product?

The basic features are intuitive, however, I've found the more advanced features harder to intuit (which is why I've used Cognito Forms tech support so much).

What recommendations would you give to someone considering this product?

I'm sure that Cognito Forms can do farm more than what I use it for so I don't really have any recommendations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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