What is Cisco Webex?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCisco Webex Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Cisco Webex.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex?
Pros
- Helps Innovate
- Enables Productivity
- Performance Enhancing
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Web & Desktop Conferencing
Presence IM
Mobility
Analytics Reporting
Continuous UCC
Third-Party Integration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Cisco Webex Reviews
Josh B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2022
Useful, simplistic, but not perfect
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
It does have a high level of simplicity about it and being able to integrate with third-parties and carry out essential communications through this software is extremely useful to daily operations.
What is your favorite aspect of this product?
It’s ease of use is perhaps my favourite aspect of this product - it isn’t too cumbersome or overbearing and it provides a brilliant platform to carry out training with.
What do you dislike most about this product?
It isn’t 100% solid in terms of no glitches - and it is particularly vulnerable to completely shutting off a call if there are bandwidth issues. It also has some serious catching up to do with it’s peers in video conferencing and calling in my opinion.
What recommendations would you give to someone considering this product?
Certainly consider this product for things such as training or to implement in day-to-day technical operations, but if you are more familiar with other calling software, maybe consider keeping that unless it is becoming an issue to an organisation or unless you want to implement this in a different section of the business.
Pros
- Caring
- Saves Time
- Fair
- Client's Interest First
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Luciana T.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2022
High security calls, good data encryption
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
We are experiencing a high percentage in productivity, now we do not waste time organizing meetings with coworkers and clients, we only mark who we want and that's it, the audio quality is impressive and our information is kept safe. Call confidentiality is very good, we share information without delay and communicate regardless of distance.
What is your favorite aspect of this product?
It is a safe platform to use, I like its user interface, because it is simple and interactive to use, data encryption is very beneficial to keep calls safe, technical support is attentive and helpful, I can call quickly and solve problems of righ now.
What do you dislike most about this product?
Nothing negative when we use Webex Calling, because calls are made quickly, if we want to communicate with coworkers we do it immediately and without fear of our conversations being hacked, it is a highly secure system.
What recommendations would you give to someone considering this product?
If you use Webex Calling you will get great proactivity, communication with clients and coworkers will be excellent and without problems in the connection, you can use it in all the departments you want, it is also not expensive software, very high ROI, and it will completely eliminate any communication problem you may have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ava Natalie W.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
A great system for secure communications
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
With Webex Calling we improve the process to hold meetings with clients and colleagues, our priority is to keep our information safe, and with this system we do it. It does not matter if the clients are in other countries, because the calls are stable. We make unexpected communications to make sales or discuss any important issue and communication has always been perfect. No software compares with the professionalism and good results that this software gives us.
What is your favorite aspect of this product?
I like this system because we can talk with clients and discuss relevant topics, it is very safe to have a conversation with Webex Calling, it is simple and the connection does not delay, perfect for remote communication, comprehensive and very professional platform, stable sound quality and no slowdowns.
What do you dislike most about this product?
The bad thing about Webex Calling is that it is a software that depends a lot on a good Internet, if we do not have a good connection, communication is a disaster.
What recommendations would you give to someone considering this product?
Do not continue trying with other software, with Cisco Webex Calling you can hold meetings with clients and colleagues with great audio quality, conversations do not slow down and there is no distortion in the information. Look no further, because Cisco Webex Calling is the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
