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Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

81 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

7% Negative

1% Neutral

92% Positive

Pros

Trustworthy
Effective Service
Fair
Friendly Negotiation

Feature Ratings

Average 82

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Cisco Jabber Reviews

saajan k.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Not great as a communication platform.

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

it is a bit outdated for its competition

What is your favorite aspect of this product?

ease of use is there

What do you dislike most about this product?

outdated interface

What recommendations would you give to someone considering this product?

check competitors like salesloft

Pros

Continually Improving Product
Trustworthy
Appreciates Incumbent Status
Security Protects

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Aman M.

Role: Industry Specific Role
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from similar products due to its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. It offers enterprise-grade security, scalability, and a comprehensive feature set covering instant messaging, voice and video calling, voicemail, desktop sharing, and conferencing. With customization options and reliable support services, Jabber provides a versatile solution for unified communications and collaboration needs.

What is your favorite aspect of this product?

My favorite aspect of Cisco Jabber is its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. This integration streamlines communication workflows, making it easy to switch between different modes of communication. It enhances productivity by providing a unified platform for various communication needs within organizations.

What do you dislike most about this product?

One common issue some users may have with Cisco Jabber is its occasional complexity in the user interface, which can lead to confusion or difficulty navigating the platform. Additionally, some users might encounter occasional glitches or bugs that disrupt their workflow. However, these drawbacks can often be mitigated through proper training and support from IT departments.

What recommendations would you give to someone considering this product?

Consider how Cisco Jabber integrates with your current tools, provide training, prioritize security, pilot test, customize, and gather feedback for improvements.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Michael J.

Role: Human Resources
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Good collaboration and communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.

What is your favorite aspect of this product?

Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.

What do you dislike most about this product?

My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.

What recommendations would you give to someone considering this product?

I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.

Pros

Performance Enhancing
Efficient Service
Effective Service
Saves Time

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Cisco Jabber Reviews

saajan k.

Not great as a communication platform.

Likeliness to Recommend

Pros

Cons

Aman M.

Superb Product

Likeliness to Recommend

Pros

Michael J.

Good collaboration and communication tool.

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training