Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

7% Negative
1% Neutral
92% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

83

File Transfer

82

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Screen Share

80

Virtual Whiteboard

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 78

Business Value Created

85

Ease of Data Integration

80

Ease of Implementation

80

Breadth of Features

80

Ease of IT Administration

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Usability and Intuitiveness

76

Ease of Customization

74

Availability and Quality of Training

74

Cisco Jabber Reviews

Mariami S.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

This software is very easy to use!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It is easy to use and has great design

What is your favorite aspect of this product?

It is convenient to use

What do you dislike most about this product?

Sometimes it has voice issues

What recommendations would you give to someone considering this product?

You can rely on this product as it rarely has any issues

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Aditya S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Built for Enterprise, Not just chat

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

In many products, calls feel like an add-on feature. In jabber, messaging almost feels like the add-on. The product assumes that real business conversations still happen over voice, and everything else exists to support that moment.

What is your favorite aspect of this product?

I can move from a quick message to a proper conversation in seconds and it feels natural, not like I am jumping between features.

What do you dislike most about this product?

It's experience doesn't quite match current expectations, especially for me because I've used some newer and polished platforms.

What recommendations would you give to someone considering this product?

Try it if you want something dependable that fits into a structured environment. Skip it if you're looking for something lightweight, modern and instantly adaptable.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Cons

  • Less Caring

Stephany W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Unified Communication

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

It has a focus on a broad infrastructure that allows maintaining the security of information. Having Cisco Jabber means knowing that all the data and information we share will always be safe and free of any type of risk thanks to encryption. It is a flexible and widely accessible platform, allowing remote and cloud work, opening up the range of options for working and maintaining communication with the team. It integrates perfectly with other tools, and keeps within one place various really useful functions that simplify the communication process and expand the options and channels to always maintain the flow of information.

What is your favorite aspect of this product?

The ability to offer unified communication in one place is one of the best things about the platform. It provides the possibility of having instant messaging, voice calls, video conferencing, screen sharing, voicemail and presence within a single application, facilitating the integration of various functions and collaboration between teams without the need to use multiple tools to get the team to work together. Each of its functions stands out for its quality, it presents a quality infrastructure, solid interface and intuitive tools, with high-quality customer support that is always attentive to any questions.

What do you dislike most about this product?

The experience using the mobile device makes it difficult to work outside the office, the location of the tools and the intuitiveness of the interface becomes too complicated, it limits remote work and complicates the task of communication. The ability to work in real time is not offered, which would be ideal to have on the platform to be able to make edits or changes and have it viewed by the entire work team. Cost is another of the features that seem to be a problem for acquiring the platform, although it is a highly functional tool to improve the collaborative and communicative system, the costs can go beyond the budget of small companies.

What recommendations would you give to someone considering this product?

The instant messaging function allows for fostering more pleasant internal collaboration, taking advantage of this function would allow for better integration of the different work teams, real-time communication and structuring projects with better presentation quality. It is certainly worth experimenting and testing each of the tool's functions to ensure that the communication system is always comprehensive and correctly implemented. Cisco Jabber has everything you need to maintain a unified and efficient communication system.

Pros

  • Altruistic
  • Continually Improving Product
  • Reliable
  • Performance Enhancing