Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Efficient Service

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

84

File Transfer

83

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

80

Screen Share

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 79

Business Value Created

86

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Quality of Features

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

75

Ease of Customization

74

Cisco Jabber Reviews

Holirca Denisa S.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Safe professional communication tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber conversations are confidential, making it an excellent collaboration tool. The product's convenient and straightforward design makes it quickly adaptable for newbies and requires less time to become acquainted with the program for smooth conversations. One of its greatest solutions is to route calls from Jabber to a private phone line.

What is your favorite aspect of this product?

We required a softphone under pandemic settings as we were capturing actual Cisco IP devices. We may continue to create voice recordings of our personnel' devices like a span less recording approach while utilizing Cisco Jabber.

What do you dislike most about this product?

Jabber frequently refreshes and becomes stuck, causing it to lag while using and necessitate waiting for it to be refreshed before using the program, which normally consumes a long time. The Jabber symbol on desktop is permanent, which occasionally interferes with our interactions on the display, producing latency.

What recommendations would you give to someone considering this product?

Cisco Jabber is among Cisco's quality products. One can easily integrate it in business setting, plus Cisco's support staff is well-educated and capable of providing necessary assistance.

Pros

  • Effective Service
  • Respectful
  • Generous Negotitation
  • Continually Improving Product

Aurora D.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Very effective program for instant messaging

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a communication platform. This system allows the division of departments into several groups. This program also allows the use of another platform to check meeting and calendar issues. This program is also very effective in instant messaging. This is an excellent software phone solution that uses Bluetooth headsets for unparalleled mobility.

What is your favorite aspect of this product?

This program can interact with IM and Presence in real-time. This program also provides a complete collaboration experience for our iPad and Microsoft Office communication. Further, this program also allows mobile collaboration anywhere on any device.

What do you dislike most about this product?

This program does not keep chat records with other people. The program wants to see a higher degree of integration with the active directory, so it can automatically create groups. Also, this platform can access old conversation.

What recommendations would you give to someone considering this product?

It is an excellent communication tool that ensures and facilitates communication through instant messaging.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Chiara J.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Cisco Jabber is an efficient collaborative tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is an ultra-efficient unified intelligence administration. It provides instant messaging, voice and video calls, voice messaging, desktop sharing, conferences, and status. It can also be used as a softphone, so no IP phone is needed.

What is your favorite aspect of this product?

The program can interact with IM instantly and interact with users. Enterprise-class IP voice and video telephony. Cisco Jabber is also integrated with Microsoft Office, which allows us to view the availability status of other users and contact them from within Microsoft Office. Besides, the status will be automatically updated.

What do you dislike most about this product?

In this program messaging is only open within the company, not determined. Similarly, calling behind NAT does not work. There are also no push notifications on Android gadgets. More, it uses a lot of battery on mob equipment.

What recommendations would you give to someone considering this product?

Before using Cisco Jabber we were using another meeting software which we used to have a lot of difficulty in communicating with each other so after using this software now all our problems have been solved. I would advise others to use it too.

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product