Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

80 Reviews Write a Review

Claim Software

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative

1% Neutral

91% Positive

Pros

Trustworthy
Effective Service
Fair
Efficient Service

Feature Ratings

Average 82

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 79

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Cisco Jabber Reviews

Andrea A.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Provides instant messaging, audio and video Calls

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

With cisco jabber you can do audio and video calling with contact information. Your status is automatically updated when you are in cisco or sharing application.

What is your favorite aspect of this product?

Cisco jabber is an easy to use tool. You can make group of your selected members and chat with them regularly, share small files and customize your theme and status like online, offline, lunch etc. you can also keep chat history. Response is quick. The user-interface is good and it doesn’t take a lot of screen space. You can open it in background as well.

What do you dislike most about this product?

You cannot send messages to a person who is showing offline status. Chats are never updated. Sometimes calling doesn’t work. Audio quality is not good. If you want to call on other vendor to jabber, expensive middle devices are required. It is not a free platform nor does it allow free trials.

What recommendations would you give to someone considering this product?

It is not highly recommended as you are so many different ways to be connected with you team and it requires a very stable internet connection and the video and audio are sometimes disconnected if your internet connection is poor.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Kennedy J.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A platform for secure collaboration

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

One of the many stable products launched by Cisco, Cisco Jabber is the one. It is fully compatible with other Cisco products. It is an excellent platform for making audio/video calls and staying in touch either with colleagues, employees, or clients. The chats in Cisco Jabber are end-to-end encrypted which makes them super secure. It has a very simple and easy-to-use interface and hence newbies can easily adapt to it. One of the best options is the call-forwarding option from Jabber to one’s personal number.

What is your favorite aspect of this product?

It works very well for calling and instant messaging. Group chats can also be created. The interface is very user-friendly and it does not take much space. It has the in-built ability to be integrated for pulling information from the Active directory.

What do you dislike most about this product?

More diversified themes should be provided. Instead of writing XML scripts, it would have been better if it were based on templates. It also lacks integration with other apps such as Webex and this is a major drawback. It has a higher cost as well.

What recommendations would you give to someone considering this product?

One should ensure that he is having strong internet connectivity. The platform is good for internal communication purposes. Zoom or Microsoft Teams can be used for external communication purposes.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Raburu W.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Multi-purpose Web Conferencing Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Besides being the best web conferencing software, Cisco Jabber also makes business collaboration and communication easy thanks to features such as screen sharing, instant business messaging and among others

What is your favorite aspect of this product?

I like the ease of setting up web meetings and the easy controls. The software makes business collaboration easy There is better communication thanks to features such as business instant messaging

What do you dislike most about this product?

Cisco Jabber has been all good and no complaints

What recommendations would you give to someone considering this product?

For web conferencing and effective business communication, I recommend Cisco Jabber.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Cisco Jabber Reviews

Andrea A.

Provides instant messaging, audio and video Calls

Likeliness to Recommend

Pros

Kennedy J.

A platform for secure collaboration

Likeliness to Recommend

Pros

Raburu W.

A Multi-purpose Web Conferencing Solution

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization