What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Controls
Audio Conferencing VoIP
Instant Messaging
File Transfer
Facilitator Functions
Audio Conferencing Call in Bridge
Screen Share
Virtual Whiteboard
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Cisco Jabber Reviews
shubham s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Increases efficiency and production.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I'm delighted we chose Cisco Jabber even though I did not. Zoom is the only other communication platform we utilise that is comparable to Cisco Jabber, and as many people are aware, the two have significant distinctions. Except for when we're speaking with people outside of our organization, Cisco Jabber allows us to do away with the majority of the requirement for Zoom.
What is your favorite aspect of this product?
I can make and take phone calls while in my workplace utilising my computer, my desk phone, and my office number. I can make and take phone calls using my office number while working remotely from my computer. The people I'm working with are aware of where I do my work.
What do you dislike most about this product?
More features needs to be introduced in video conferencing.
What recommendations would you give to someone considering this product?
Working from home has never been easier thanks to Cisco Jabber. Using the chat feature to communicate with the staff was more effective. We were able to utilise our laptops to make calls while corresponding with people outside of our company, saving us from having to use our mobile phones. Without Cisco Jabber, I'm not sure how working from home would have gone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shanique G.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Great VOIP Software
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco jabber has a user friendly interface and is very easy to set up. There are various features with the updated modes that facilitate the users and provide vast configurations for various platforms. Jabber is a great too that provides provided group chat, screen sharing , desktop sharing , screen capture , video conferencing and standard chat functionality.
What is your favorite aspect of this product?
I like that Cisco Jabber is available on all platform and that it integrates well with Avaya. I like that it can be integrated into Microsoft which makes it easy to call contacts from your Microsoft contacts. I must say that I like the status setting in Cisco Jabber, You can easily change the status to away, available or busy or there is an option to customize the status also, which makes it a very personalized experience. Overall, the application is best for connecting with people and working together in a professional way.
What do you dislike most about this product?
The only issue I have with Cisco Jabber is that the features are different on each platform
What recommendations would you give to someone considering this product?
I am currently employed at a telecommunication centre and Cisco Jabber is used as a single source for all chats and communications we have with our colleagues. Cisco Jabber is simple to use and a good communication tool which allows the members of the team with effortless collaboration. Call forwarding is one of the resilient options for effective communication with your team, all your chats and calls are encrypted, making enterprises choose jabber as the communication platform without any hassles.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Sudhir S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
A good communication tool for organisations
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I believe one of the feature which differentiates CISCO Jabber with other competitors is the reputation of the vendor. The vendor has a very mig market size in the industry and the quality of calls both video and audio are still one of the best in the industry.
What is your favorite aspect of this product?
My personal favorite aspect is it's integration with webex and outlook. I can monitor my outlook meetings from the 'Meetings' option of the Jabber tool.
What do you dislike most about this product?
The 'connect to Device' option often slows down and failes to connect. It continues to show - "Looking for a device to pair with" and stays at that for quite some time before either fails or connects.
What recommendations would you give to someone considering this product?
This is pretty handy tool for meeting your communication requirements. Product is highly reliable and easy to use with some good integration.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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