Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

81 Reviews Write a Review

Claim Software

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

7% Negative

1% Neutral

92% Positive

Pros

Trustworthy
Effective Service
Fair
Friendly Negotiation

Feature Ratings

Average 82

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Cisco Jabber Reviews

Anil T.

Role: Industry Specific Role
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

excellent calling and instant messaging app.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

CISCO Jabber is great for internal communication. It is a safe and reliable tool for everyday communication. For ease of use, you can use text and call both options through Jabber. Jabber integration with your Outlook calendar keeps track of all your scheduled meetings.

What is your favorite aspect of this product?

I like about Jabber is its friendly and simple user interface. It so straightforward to do what you need to do. I also like the Secure file sharing and stored chat history with end-to-end encryption.

What do you dislike most about this product?

What I don't like about Cisco Jabber is that it randomly logs me out sometimes. It would also be nice if it was easier to add organization contacts. Also, messages cannot be sent if the peer is offline.

What recommendations would you give to someone considering this product?

Jabber can work in an on-premise or cloud model with MRA or Webex Calling, so you can tailor it to your needs.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Juliana M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Cisco Jabber is the easiest way to stay connected

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

We use the program in the company for all communication between employees and employees - customers. Among all the options we saw, this was definitely the best, as it is a very intuitive software, with useful tools such as screen sharing and live chats during video calls.

What is your favorite aspect of this product?

Allows you to record calls and video calls, individual and group, to have a backup and thus not lose important details of the meeting. It also has messaging and chat, which allows us not only to communicate but also to send and receive attachments. The program has a mobile application, which is perfect for taking calls, chats and videos outside the office.

What do you dislike most about this product?

I can't say something I don't like about the program, if I had a complaint, it would be that sometimes it takes a while to load the existing chats and to find the files received, but I guess it's a problem of internet connection failures than problems with the program itself. It might be a bit expensive for some small businesses, but it has worked out quite well for us.

What recommendations would you give to someone considering this product?

Thanks to this program communications between employees have improved considerably, we have a more fluid communication and focused on meeting the objectives. The video calls look perfect and the calls are heard without interruptions, all its functions are very useful and it is an easy to use program.

Pros

Reliable
Inspires Innovation
Caring
Respectful

peace A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Great features.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Document and file sharing is enabled. Hybrid application as it is available on web and on-premises installation. High quality videos when video calling.

What is your favorite aspect of this product?

Collaboration through messaging and calling between users. Screen sharing is highly enabled. Instant messaging between users.

What do you dislike most about this product?

Lack of free trial version for training and learning. Cisco requires additional skills for configuration.

What recommendations would you give to someone considering this product?

Cisco jabber is a great tool for collaboration between users located between different locations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Cisco Jabber Reviews

Anil T.

excellent calling and instant messaging app.

Likeliness to Recommend

Pros

Juliana M.

Cisco Jabber is the easiest way to stay connected

Likeliness to Recommend

Pros

peace A.

Great features.

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training