Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is vital in our company since 3 and a half years ago that we implemented and use their services, offering scalable options thanks to the patent portfolio so broad and reliable that offers helping us to transcribe and analyze our meetings and sales in real time that has allowed us to have a clearer and more targeted approach to the needs of our product and its consumer, in times of pandemic was our ideal ally when recording and analyzing our calls.

What is your favorite aspect of this product?

Depending on the requirement you need it is always a good option, thanks to its tool to record allows you to take notes and listen to conversations, in the area of marketing is an excellent support that allows you to listen directly to customers with more tranquility and analyze their needs, the fragments are of excellent help to share profits and to train, as it generates an excellent option for training calls or share recordings.

What do you dislike most about this product?

It has very slow methods at the time of filtering sometimes you have to leave the call and do it all over again which is a hopeless loss of time for our operators, usually have small problems that do not allow processing parts of the call that are often important or informative content, the system on the mobile device can be a bit cumbersome and makes its use problematic which generates limitations today more than before.

What recommendations would you give to someone considering this product?

It is a very good tool of the moment that promotes analysis as an advantage for the growth and improvement of staff, it also helps you drive improvements in sales based on the needs and discomfort of the customer thanks to a review with more time of the call that was made in real time, as well as in meetings with partners and assigned guidelines to achieve more detailed notes that allow you to better consistency in your work.

What differentiates Chorus by ZoomInfo from other similar products?

For us at general levels we have Chorus.AI as an essential tool for daily use as it gives us to know precisely the needs of customers and their trends, it allowed us to choose the most appropriate method when responding to their requests. As well as the implication of the call recording and playback process like many tools, we think all sales teams should have a tool like this.

What is your favorite aspect of this product?

Our field is growing more and more through tools such as link sharing (to engage more groups of people or customers) and collaborate with others for better support or help of the subordinate as well as creating playlists for team calls which is essential for much needed meetings in real time and allowing us to see and study the percentage breakdown for the prospect.

What do you dislike most about this product?

It would be nice the stability of your mobile application for better results, a better configuration of artificial intelligence to be more analytical and help the necessary inputs, and something very important they should do the elimination of pop-ups at the time of a call, your script "This meeting is being broadcast live "is not very helpful to the service.

What recommendations would you give to someone considering this product?

With Chorus.Al you can have a good experience as a customer service or call center company, its use if it is for very specific services like telephony for example, we recommend it because it is very reliable with essential tool for any customer service team, who need to have their own personal notes sorted/organized, especially with a growing book of business.

What differentiates Chorus by ZoomInfo from other similar products?

Its scalability - its breadth of features and ease of use are unmatched

What is your favorite aspect of this product?

It is incredibly easy to use and navigate. As a sales leaders, the features are very helpful for tracking and maintaining accuracy with forecasting

What do you dislike most about this product?

It can sometimes take longer than desired to populate data from SFDC/ CRM

What recommendations would you give to someone considering this product?

I would strongly encourage considering and purchasing Chorus