Chatfuel Logo
Chatfuel Logo
Chatfuel

Chatfuel

7.3 / 10
Category
Chatfuel
7.3 / 10

What is Chatfuel?

The leading no-code chatbot platform for Facebook, Instagram, and Messenger

Company Details


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Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

80 Likeliness to Recommend

4
Since last award

79 Plan to Renew

10
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

19% Negative
0% Neutral
81% Positive

Pros

  • Inspires Innovation
  • Over Delivered
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 87

Integration With CRM

95

Personalized Service

94

Workflow Processing

92

Multi-channel

91

Wayfinding

90

Voice or Text Input

90

Knowledgebase

90

Learning and Adaptability

84

Natural Language Processing

82

Leads Generation

81

Scheduled Availability

81

Vendor Capability Ratings

Average 73

Ease of Data Integration

100

Usability and Intuitiveness

100

Business Value Created

90

Quality of Features

90

Vendor Support

90

Ease of Customization

82

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

72

Breadth of Features

62

Ease of IT Administration

62

Ease of Implementation

52

Chatfuel Reviews

Aayush P.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good for starters

Likeliness to Recommend

5 / 10

What differentiates Chatfuel from other similar products?

It was a free chat solution that I used to make a chatbot for my college project

What is your favorite aspect of this product?

The ability to test and deploy this for free on FB Messenger

What do you dislike most about this product?

the lack of documentation on this product makes things a little difficult to handle

What recommendations would you give to someone considering this product?

the usage cost is a little high, other providers provide the service at pass-through rates for Meta

Pros

  • Appreciates Incumbent Status
  • Security Protects
  • Efficient Service
  • Inspires Innovation

Cons

  • Less Fair
  • Vendor's Interest First
  • Less Friendly Negotiation

Kristen M.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Super easy to use

Likeliness to Recommend

9 / 10

What differentiates Chatfuel from other similar products?

Ease of Use: Chatfuel is known for its user-friendly interface and ease of use, allowing users to design and deploy chatbots with minimal technical expertise. Visual Design Interface: The platform often employs a visual design interface that enables users to build chatbots through a drag-and-drop process. This can be particularly appealing to users who prefer a more intuitive design experience.

What is your favorite aspect of this product?

Facebook Messenger Integration: Chatfuel specializes in creating chatbots specifically for Facebook Messenger. If your primary channel is Facebook Messenger, this specialization could be a key differentiator.

What do you dislike most about this product?

Honestly these isn't anything I don't like.

What recommendations would you give to someone considering this product?

Understand Your Audience: Consider the preferences and behaviors of your target audience. Understanding your audience helps you design a chatbot that resonates with users and provides value. Explore the Platform: Take advantage of any free trials or demos offered by Chatfuel. Explore the platform's features, user interface, and overall capabilities to ensure they align with your requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ammy s.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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