Brevo Customer Reviews 2025 | SMS Marketing

Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Brevo

Composite Score

8.7 /10

CX Score

9.1 /10

58 Reviews Write a Review

Claim Software

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brevo won the following awards in the SMS Marketing category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

Strategy and Innovation

2023

4 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation

2022

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

2% Negative

0% Neutral

98% Positive

Pros

Trustworthy
Generous Negotitation
Reliable
Acts with Integrity

Feature Ratings

Average 83

Scheduled Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Communication Archive

Opt-in

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Email Marketing

Score 9.0

View Brevo in this category (opens in a new tab)

Marketing Automation - B2B

Score 8.9

View Brevo in this category (opens in a new tab)

Brevo Reviews

Kausik R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Best tool for email marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Prebuilt editable email marketing templates, which are very easy to use and editable. You don't need to rely on designers or developers to build an email template.

What is your favorite aspect of this product?

More In-built features compared to rest other products.

What do you dislike most about this product?

So far nothing disappoints me in Sendinblue.

What recommendations would you give to someone considering this product?

Trustable product

Pros

Efficient Service
Saves Time
Reliable
Performance Enhancing

Anurag P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Full Featured Solution for your Email Campaign

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Sendinblue is feature rich and cost effective email marketing software. It has easy to use email editor with lots of templates, enabling you create awasome marketing email and send to subscribers. Their free plans provide you more than enough email count per month to try. If you dont have much subscriber,then free plan itself is good.The paid plans are also there, so that you can go for one, if you have more subscribers.

What is your favorite aspect of this product?

I am using Sendinblue my monthly newsletters to my website users,and encouraging them to come to portal.Viewing Detailed analytics I can get that mood of my user base.Integrating subscription form on my WordPress site i can collect new emails of users.The Sendinblue dashboard provide complete analytics of every campaign.Their email throughput is also very good.

What do you dislike most about this product?

They restrict email sending, if your email gets bounce.Policy related to adding of email address to contacts book is also not good.

What recommendations would you give to someone considering this product?

Consider Sendinblue as your email campaign tool. Go for it, It has a easy to use and excellent user interface. Free plan is good to try, for small list of subscriber.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

John B.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Send in blue offer a host of features and it is relatively intuitive to use. There are some other products on the market that offer less for more money and i think send in blue is a great fit for smaller business. It could be a major competitor.

What is your favorite aspect of this product?

Feature set and ease of use.

What do you dislike most about this product?

I would like to see far more integrations with other software and some features that others have such as convert kit are lacking.

What recommendations would you give to someone considering this product?

If you are a small business, you cannot go wrong.

Pros

Caring
Respectful
Generous Negotitation
Transparent

Brevo

What is Brevo?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Brevo Ratings

92 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Email Marketing

Marketing Automation - B2B

Brevo Reviews

Kausik R.

Best tool for email marketing

Likeliness to Recommend

Pros

Anurag P.

Full Featured Solution for your Email Campaign

Likeliness to Recommend

Pros

John B.

Fantastic Product

Likeliness to Recommend

Pros

Most Popular Brevo Comparisons

TrueDialog

Twilio MessagingX

ProTexting

Birdeye

Textmagic

BulkSMS

1
Since last award

2
Since last award

Feature Ratings

Scheduled Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Communication Archive

Opt-in

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Vendor Support