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BMC

BMC TrueSight Operations Management

Composite Score

6.8 /10

CX Score

7.1 /10

25 Reviews Write a Review

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What is BMC TrueSight Operations Management?

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

Company Details

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Awards & Recognition

BMC TrueSight Operations Management won the following awards in the AIOps category

Filter By

0 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

Conflict Resolution

2025

0 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Product Impact

2024

5 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

BMC TrueSight Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC TrueSight Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

71 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC TrueSight Operations Management?

13% Negative

6% Neutral

81% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 71

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Problem Management Automation

Analyze Discovery Data

Change Control Automation

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Average 73

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

BMC TrueSight Operations Management Reviews

Sanaulla M.

Role: Operations
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

A Robust IT IT Ally with a Learning Curve

Likeliness to Recommend

10 /10

What differentiates BMC TrueSight Operations Management from other similar products?

BMC TrueSight Operations Management rocks because it's like the superhero of IT monitoring. It beats the competition by playing nice with all sorts of tech, giving you a bird's-eye view of everything. The coolest part? It's basically an automation wizard, taking care of boring tasks and making your IT life easier. With smart analytics and fancy machine learning tricks, it helps fix problems before they mess things up. The dashboard is super easy to use and you can modify it to fit your style. TrueSight is like the superhero cape for your business – flexible, scalable, and always ready to adapt.Besides,its customer support is very effective

What is your favorite aspect of this product?

A standout feature of BMC TrueSight Operations Management lies in its adept facilitation of IT operations.In addtion, its seamless integration with vast and diverse technologies, affording a comprehensive overview of complex environments. The system's proficiency in automating routine tasks significantly enhances operational efficiency, coupled with the ability to proactively address potential issues through advanced analytics and machine learning capabilities.Needless to say, the platform's user-friendly interface, coupled with customizable dashboards, ensures accessibility and adaptability.

What do you dislike most about this product?

I believe there are none! But as a heavy user and as an admin of this tool, I could say that though BMC TrueSight Operations Management offers a robust set of features, a potential drawback lies in its initial learning curve, which may pose challenges for users new to advanced IT management tools.

What recommendations would you give to someone considering this product?

For those considering BMC TrueSight Operations Management, I recommend investing time in comprehensive training to overcome the initial learning curve. Leverage the platform's extensive documentation and support resources to maximize understanding and utilization. Prioritize a thorough assessment of your organization's specific IT needs to ensure alignment with the features offered. Finally, conduct a cost-benefit analysis, factoring in both implementation and ongoing maintenance expenses, especially for smaller businesses with budget constraints.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Chetan S.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

A very good ITSM product featured by BMC

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

It can be easily customized wrt client requiremt

What is your favorite aspect of this product?

Responsive resolution and monitoring

What do you dislike most about this product?

Interface and functioning

What recommendations would you give to someone considering this product?

It is good to have in all types of service b based organization

Pros

Helps Innovate
Enables Productivity
Unique Features
Caring

Cons

Less Generous
Less Inspiring
Less Transparent

Ambarish B.

Role: Consultant
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

It provides new age technology but at a cost cheaper than its peers.

What is your favorite aspect of this product?

Customer support, and level of training and onboarding

What do you dislike most about this product?

It could be more fast paced towards its in-flight advancements

What recommendations would you give to someone considering this product?

If you require the set of features it provides, then go for it as you will not find a cheaper option.

Pros

Unique Features
Client Friendly Policies
Generous Negotitation
Friendly Negotiation

BMC TrueSight Operations Management

What is BMC TrueSight Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

BMC TrueSight Operations Management Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

71 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BMC TrueSight Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BMC TrueSight Operations Management Reviews

Sanaulla M.

A Robust IT IT Ally with a Learning Curve

Likeliness to Recommend

Pros

Chetan S.

A very good ITSM product featured by BMC

Likeliness to Recommend

Pros

Cons

Ambarish B.

Fantastic product

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Problem Management Automation

Analyze Discovery Data

Change Control Automation

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training