BMC TrueSight Operations Management
7.1 /10

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

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Awards & Recognition

BMC TrueSight Operations Management won the following awards in the AIOps category

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BMC TrueSight Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC TrueSight Operations Management.

85 Likeliness to Recommend

90 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC TrueSight Operations Management?

13% Negative
6% Neutral
81% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 72

Event & Alert Management Automation

86

Security Operations Automation

86

Incident Management Automation

86

Problem Management Automation

82

Performance & Capacity Management Automation

80

Operational Task Automation

80

Change Control Automation

79

Analyze Discovery Data

77

Data Visualization

72

Explainable and Trainable Algorithms

69

Analyze Activity Data

68

Vendor Capability Ratings

Average 74

Ease of Implementation

78

Vendor Support

76

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

74

Breadth of Features

74

Business Value Created

74

Ease of IT Administration

74

Ease of Customization

72

Availability and Quality of Training

72

Quality of Features

72

Ease of Data Integration

71

BMC TrueSight Operations Management Reviews

RAHUL K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Comprehensive suite of IT Infra Monitoring

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Event Management

What do you dislike most about this product?

Dashboards

What recommendations would you give to someone considering this product?

Good for IT infrastructure Monitoring

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

H K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Overall a good product from an established brand

Likeliness to Recommend

9 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Brand name

What is your favorite aspect of this product?

Unique Features

What do you dislike most about this product?

Overall good and ease

What recommendations would you give to someone considering this product?

Have a POC, experience the uniqueness and then buy it 👍

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Sanaulla M.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

A Robust IT IT Ally with a Learning Curve

Likeliness to Recommend

10 /10

What differentiates BMC TrueSight Operations Management from other similar products?

BMC TrueSight Operations Management rocks because it's like the superhero of IT monitoring. It beats the competition by playing nice with all sorts of tech, giving you a bird's-eye view of everything. The coolest part? It's basically an automation wizard, taking care of boring tasks and making your IT life easier. With smart analytics and fancy machine learning tricks, it helps fix problems before they mess things up. The dashboard is super easy to use and you can modify it to fit your style. TrueSight is like the superhero cape for your business – flexible, scalable, and always ready to adapt.Besides,its customer support is very effective

What is your favorite aspect of this product?

A standout feature of BMC TrueSight Operations Management lies in its adept facilitation of IT operations.In addtion, its seamless integration with vast and diverse technologies, affording a comprehensive overview of complex environments. The system's proficiency in automating routine tasks significantly enhances operational efficiency, coupled with the ability to proactively address potential issues through advanced analytics and machine learning capabilities.Needless to say, the platform's user-friendly interface, coupled with customizable dashboards, ensures accessibility and adaptability.

What do you dislike most about this product?

I believe there are none! But as a heavy user and as an admin of this tool, I could say that though BMC TrueSight Operations Management offers a robust set of features, a potential drawback lies in its initial learning curve, which may pose challenges for users new to advanced IT management tools.

What recommendations would you give to someone considering this product?

For those considering BMC TrueSight Operations Management, I recommend investing time in comprehensive training to overcome the initial learning curve. Leverage the platform's extensive documentation and support resources to maximize understanding and utilization. Prioritize a thorough assessment of your organization's specific IT needs to ensure alignment with the features offered. Finally, conduct a cost-benefit analysis, factoring in both implementation and ongoing maintenance expenses, especially for smaller businesses with budget constraints.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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