Bizagi Customer Reviews 2026 | Business Process Management

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Bizagi

Composite Score

8.3 /10

CX Score

8.8 /10

41 Reviews Write a Review

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What is Bizagi?

Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fueled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual.

Company Details

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Bizagi Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bizagi?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Fair
Continually Improving Product
Enables Productivity

Feature Ratings

Average 78

BPM Workflow and Approvals

Process Management

Knowledge and Document Management

Process Modelling and Design

Form and Report Building

Collaboration

Deployment

Business Rules Management

Process Simulation and Execution

Mobile

Process Monitoring and Optimization

Vendor Capability Ratings

Average 75

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Bizagi Reviews

Boinett G.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Best Business Process Management Software

Likeliness to Recommend

10 /10

What differentiates Bizagi from other similar products?

From designing to automation, Bizagi BPM Suite offers great features compared to rivals

What is your favorite aspect of this product?

I like that it's resourceful in that it handles modelling and process automation It's an affordable software

What do you dislike most about this product?

New users requires training

What recommendations would you give to someone considering this product?

I highly recommend Bizagi BPM Suite. It's effective in management of business processes

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Fernanda M.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Bizagi is the best process management tool

Likeliness to Recommend

10 /10

What differentiates Bizagi from other similar products?

Easy and intuitive tool, with a drawing toolbar with several options for process mapping. It is an incredible tool for developing BPMN solutions at the business level, in order to create a much more robust solution with reliable integrations.

What is your favorite aspect of this product?

Bizagi has the ability to track all process steps, and has the ability to integrate with other systems. The interface is very user-friendly and updates are very frequent.

What do you dislike most about this product?

It lacks good documentation, free online training and a good user community to exchange experiences.

What recommendations would you give to someone considering this product?

Designing the process well makes us see bottlenecks more clearly. This saves time, financial resources, team effort.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Emir H.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Elegant tool speed up business process modeling

Likeliness to Recommend

10 /10

What differentiates Bizagi from other similar products?

We have picked Bizagi BPM Suite because of its fabulous features. I considered other options, but this is the only tool that can deliver a genuine and highly performant tool for BPM modeling and optimization. It outperforms all other options thanks to its vast toolkit and central management panel.

What is your favorite aspect of this product?

I particularly enjoy its straightforward, intuitive, and user-friendly UI, which has made my experience and work enjoyable. Furthermore, its automation features have not only relieved us of tedious jobs, but have also made modeling, process building, management, workflow management, and optimization a snap. Bizagi BPM Suite is also simple to use for our unskilled workers.

What do you dislike most about this product?

Issues and breakdowns are minor. Also, when I'm creating, it frequently has delays in responding. Simple business rules are there that are easier to grasp and execute even for corporate customers, but the programming tool; the editor, and analyzer for critical business rules is difficult to use and needs refinement.

What recommendations would you give to someone considering this product?

Bizagi BPM Suite is the only tool that can perfectly suit their needs. Every business may use it since it is adaptable to any complex environment and provides a full solution to meet all of a company's critical and basic demands.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Bizagi

What is Bizagi?

Company Details

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Bizagi Ratings

87 Likeliness to Recommend

93 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bizagi?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Bizagi Reviews

Boinett G.

Best Business Process Management Software

Likeliness to Recommend

Pros

Fernanda M.

Bizagi is the best process management tool

Likeliness to Recommend

Pros

Emir H.

Elegant tool speed up business process modeling

Likeliness to Recommend

Pros

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Feature Ratings

BPM Workflow and Approvals

Process Management

Knowledge and Document Management

Process Modelling and Design

Form and Report Building

Collaboration

Deployment

Business Rules Management

Process Simulation and Execution

Mobile

Process Monitoring and Optimization

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement