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BigCommerce Pty. Ltd

BigCommerce

Composite Score

7.9 /10

CX Score

8.2 /10

87 Reviews Write a Review

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What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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2 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

Strategy and Innovation

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative

11% Neutral

88% Positive

Pros

Respectful
Reliable
Security Protects
Altruistic

Feature Ratings

Average 78

Customer Order Portal

Payment Processing

Catalog Management

Content Localization

Reporting and Analytics

Order Management

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.0

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Shikher G.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

BigCommerce: Powerful Business Suit!

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

BigCommerce feels different from platforms like Shopify, WooCommerce, and Magento because it’s got a few standout tricks up its sleeve, especially for growing businesses and bigger merchants who need room to stretch. It’s built for folks who want scalability and flexibility without a ton of hassle.

What is your favorite aspect of this product?

My favorite aspect of BigCommerce is its no transaction fees policy across all plans. It’s such a relief for merchants, you can use whatever payment gateway you want without getting nickel-and-dimed on every sale.

What do you dislike most about this product?

I’m not a fan of BigCommerce’s theme customization—it’s a bit stiff and tricky to tweak without coding, especially next to Shopify’s easy drag-and-drop or WooCommerce’s flexibility. Kind of a bummer if you’re not techy!

What recommendations would you give to someone considering this product?

If you’re thinking about BigCommerce, here’s my advice: Go for it if you’re a growing business or want to sell across multiple channels.

Pros

Enables Productivity
Trustworthy
Acts with Integrity
Client's Interest First

munashe s.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

GREATEST PRODUCT

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

An environmental impact tracker for email campaigns, showing their carbon footprint and suggesting sustainable practices.

What is your favorite aspect of this product?

Collaboration Features for Teams:

What do you dislike most about this product?

Built-in subscription management

What recommendations would you give to someone considering this product?

Gamification elements like points for reviews, referrals, or purchase milestones.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Vishal G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product!

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It offers more features than any other product in this space.

What is your favorite aspect of this product?

Great customer support

What do you dislike most about this product?

Nothing to be honest

What recommendations would you give to someone considering this product?

It's worth your money, go for it!

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

BigCommerce Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Shikher G.

BigCommerce: Powerful Business Suit!

Likeliness to Recommend

Pros

munashe s.

GREATEST PRODUCT

Likeliness to Recommend

Pros

Vishal G.

Great product!

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

Shopify

Adobe Commerce

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

1
Since last award

Feature Ratings

Customer Order Portal

Payment Processing

Catalog Management

Content Localization

Reporting and Analytics

Order Management

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training