BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

8.4 / 10
Category
BigCommerce
8.4 / 10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

86 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative
11% Neutral
87% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Altruistic

Feature Ratings

Average 78

Order Portal

84

Payment Processing

83

Order Management

81

Catalog Management

80

Content Localization

79

Reporting and Analytics

78

Content Management

78

Retargeting Capabilities

77

Microsite Management

75

Predictive Recommendations

74

Integrated Search

71

Vendor Capability Ratings

Average 79

Ease of IT Administration

95

Product Strategy and Rate of Improvement

90

Ease of Implementation

89

Availability and Quality of Training

87

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

85

Business Value Created

84

Ease of Customization

83

Vendor Support

79

Usability and Intuitiveness

78

BigCommerce Reviews

Abigail A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Optimizing Inventory with BigCommerce Analytics

Likeliness to Recommend

9 / 10

What differentiates BigCommerce from other similar products?

Sales reports provide a clear picture of top-performing products based on metrics such as units sold, total revenue, and conversion rate. This data helps with inventory planning by ensuring that popular items are always available, while slower-moving items can be strategically discounted or phased out. I can use this information to adjust stock levels in anticipation of demand spikes, ensuring that I have the right inventory on hand to capitalize on peak shopping periods. Proactive planning helps avoid stockouts and lost sales opportunities.

What is your favorite aspect of this product?

BigCommerce funnel reporting helps identify where customers are falling off the path to purchase. I can identify friction points and make UX improvements by analyzing metrics such as bounce rate and exit pages. This helps keep shoppers moving towards conversion and reduces the likelihood of abandoned carts.

What do you dislike most about this product?

BigCommerce's standout feature is its ability to sync inventory data with external systems. By integrating with our warehouse management and ERP platforms, I can ensure real-time stock levels are reflected across all customer touchpoints. This eliminates the risk of overselling and provides shoppers with accurate availability information.

What recommendations would you give to someone considering this product?

With BigCommerce, I can make data-driven decisions that optimize inventory, improve the customer experience, and sustainably grow our online business. The platform's reporting flexibility and integration capabilities are invaluable for a digital marketing manager focused on maximizing profitability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Leveraging BigCommerce's Native Features

Likeliness to Recommend

9 / 10

What differentiates BigCommerce from other similar products?

BigCommerce offers powerful product recommendation and cross-selling features right out of the box that marketing planners can leverage. One of the most useful is the “Customers Also Bought” widget, which analyzes purchase patterns and displays complementary products customers frequently buy together. This text presents an opportunity for upselling or cross-selling without much effort from the marketer.

What is your favorite aspect of this product?

Marketers can personalize recommendations based on individual shoppers' browsing and purchase histories to take them to the next level. BigCommerce allows segmenting visitors into profiles, so the 'Customers Also Bought' widget shows items specific to that customer's past behaviors and interests. Personalized recommendations have higher conversion rates.

What do you dislike most about this product?

By running A/B tests on the placement of recommendation widgets, marketers can find the most effective locations to place them. Comparing engagement on product pages, carts, order confirmations, and email receipts reveals the optimal spots to surface cross-sells and upsells.

What recommendations would you give to someone considering this product?

Presenting strategic bundling as a single sale drives incremental spend per customer. Marketers can analyze which items are naturally complementary and package them to offer savings. They can also cross-promote other items. Well-designed bundles outperform individual upsells for converting browsers into buyers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Meet D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Perfect eCommerce Solution with Excellent Features

Likeliness to Recommend

10 / 10

What differentiates BigCommerce from other similar products?

It comes with the built-in tools for marketing,analytics, for sales channels and integrations, BigCommerce offers a complete solution for businesses of all sizes.

What is your favorite aspect of this product?

The favorite aspect is its flexibility and scalability.

What do you dislike most about this product?

One aspect i dislike about it is the complexity of its interface for new users.

What recommendations would you give to someone considering this product?

Only one thing "Just GO for it"

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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