Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

85

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Otilde R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Basecamp: Streamlining Workflows Across Tools

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It's API strong, and it is capable of supporting various linking mechanisms for additional products, which help the product designers to support Basecamp links with various other applications to support a comprehensive work flow.

What is your favorite aspect of this product?

The visual presentation of the software is very simple, yet it offers all the tools needed to support team members with different technical skills. The possibilities to instantly generate and prioritize the lists of tasks, to share files, and to be in touch in the framework of certain works contribute to the increased efficiency.

What do you dislike most about this product?

Although Basecamp excels in numerous areas, its time-tracking capabilities are somewhat limited. For designers who have to very closely measure the amount of time spent on a certain type of work or certain project, these current features may not be very informative.

What recommendations would you give to someone considering this product?

I can now promptly share design files and gather feedback, as well as track the number of revisions, without keeping on going to other programs. Specifically, what has been highly beneficial is the integration Basecamp has with Google Calendar. The ability to create and assign tasks directly from emails (through integrations with Gmail or Outlook) has also been a major time saver, allowing me to manage my workload more efficiently.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Elvis C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

You can assign tasks and responsible parties.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

By centralizing communications, tasks, files, and events, Basecamp simplifies centralized communication. prevents task management and communications from becoming fragmented. It allows the integration of clients into projects, facilitating direct collaboration with them.

What is your favorite aspect of this product?

I can make to-do lists, assign them to team members, and set deadlines; That's why I like Basecamp. I can schedule meetings, important activities and deadlines with the calendar. Provides areas where I can upload, save, and distribute files to other team members.

What do you dislike most about this product?

It lacks sophisticated features for video conferencing or more dynamic real-time collaboration, even if it offers the chat feature.

What recommendations would you give to someone considering this product?

It is recommended that Basecamp be used to enable direct client collaboration through project integration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hegar M.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Intuitive and easy-to-use interface.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp focuses on simplicity and ease of use, rather than offering a wide range of complex functionality. Has a clear focus on team communication and collaboration, facilitating the coordination of tasks and projects.

What is your favorite aspect of this product?

Complete project management tools. Online file sharing and document editing capabilities. Integration with other popular applications. Allows real-time communication with the work team.

What do you dislike most about this product?

High price compared to other similar tools. Limitations on the number of projects that can be managed. Some advanced features may not be available on all plans.

What recommendations would you give to someone considering this product?

Familiarize yourself with all the functionalities offered by the platform to make the most of its benefits. Establish a clear structure for the organization of projects and tasks, to facilitate team collaboration. Use real-time communication tools to keep all team members informed and committed to project objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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