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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Agus T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Coordinating Security Through Collaboration

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Basecamp is different from general project management software because it simplifies what security leaders require. It allows for discussing initiatives, assigning tasks, and tracking progress without unnecessary complexity. Additionally, it integrates with other tools, allowing for the importation of documents while maintaining discussion threads. Calendars, file sharing, and message boards provide flexible ways to organize work without email overload.

What is your favorite aspect of this product?

I appreciate Basecamp's centralized and searchable interface for our strategies. The simple interface saves time on learning features and allows more focus on security. Discussion threads prevent information from getting lost in long email chains, and comments make it easy for others to contribute ideas. Basecamp's mobile apps keep me connected even when away from the office.

What do you dislike most about this product?

The only limitation is the lack of offline access to files and discussions when the internet connection is weak. However, Basecamp is actively working to resolve this issue.

What recommendations would you give to someone considering this product?

It provides structure and organization for planning strategies, while also allowing for the necessary flexibility for different teams. Additionally, its simple design enables security practitioners of all experience levels to easily participate in discussions. It helps us work as one coordinated team to protect the organization, rather than functioning in silos. Basecamp is the ideal platform for focused yet inclusive security collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Increasing Social Content Planning Efficiency

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I utilize Basecamp's built-in milestones feature to map major campaigns to target months and assign owners. The milestone plan includes message calendars that outline daily or weekly content formats, copy tones, visual elements, and targeting parameters for various social networks.

What is your favorite aspect of this product?

Its approach provides clear creative guidelines for the content team while encouraging innovative ways to engage each community. Assignment tags, file attachments, and transparent status tracking ensure accountability and help campaigns progress smoothly through final approvals before launch.

What do you dislike most about this product?

The collaboration's broad scope can cause confusion in the user interface, which lacks visual appeal. A fresh start will help maintain marketing programs that are both in sync and attractive.

What recommendations would you give to someone considering this product?

Its versatility is invaluable for initiating, organizing, discussing, and managing the end-to-end creative planning process. Streamlined clarity is essential for impactful campaigns, so centralizing strategic and social calendars is crucial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishvjit S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Best tool for team collaboration

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

There are many other tools out there like Basecamp that are as good as Basecamp for team collaboration, but the main thing that differentiates Basecamp from other similar products is its simplicity.

What is your favorite aspect of this product?

Basecamp is, for me, the best tool for team collaboration because of its easy-to-use UI and wide variety of features.

What do you dislike most about this product?

I do not dislike any particular thing, but its mobile notification feature needs some improvement.

What recommendations would you give to someone considering this product?

Anyone looking for a tool for team collaboration & project management & also seeking a user-friendly interface, can definitely try Basecamp.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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