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AWS Systems Manager

Composite Score

9.0 /10

CX Score

9.4 /10

114 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager (End of Sale) is a secure end-to-end management solution for hybrid cloud environments.

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Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

8 Top Rated Capabilities

6 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative

2% Neutral

96% Positive

Pros

Performance Enhancing
Fair
Transparent
Helps Innovate

Feature Ratings

Average 85

Cloud Analytics and Reporting

Cloud Integration

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Application Release Automation

Self Service Cloud Services

Orchestration and Workflow Management

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Systems Management

Score 8.5

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AWS Systems Manager Reviews

Yasin O.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Brilliantly Futuristic

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It's scalability while in it is amazingly smooth and easy to get by with exceptional customer support from both the vendor and the third party we acquired through.

What do you dislike most about this product?

Yet to find out. Do you know any secrets?

What recommendations would you give to someone considering this product?

Go for it. Thank me later ☺️

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Charges for Enhancements

Uday A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out from other similar products by offering a unified interface to manage and automate operations across various AWS services, providing a centralized view of your infrastructure with deep integration into other AWS services, making it particularly efficient for managing complex cloud environments within AWS itself; unlike some competitors that might focus on more generic system management across different cloud providers or on-premises systems.

What is your favorite aspect of this product?

Native AWS integration: Seamless integration with other AWS services like EC2, S3, CloudWatch, allowing for streamlined management of your entire cloud infrastructure within a single console. Comprehensive operational visibility: Provides a unified view of operational data across different AWS services, enabling easier identification and resolution of issues. Extensive automation capabilities: Powerful automation features like run commands, state manager, and document creation for managing configurations and performing tasks across your fleet of instances.

What do you dislike most about this product?

Complexity: AWS's billing system can be complex, leading to unexpected costs. Learning curve: AWS can have a steep learning curve. Vendor lock-in: There can be vendor lock-in with AWS. Compliance and data privacy: There can be compliance and data privacy concerns with AWS.

What recommendations would you give to someone considering this product?

costly and if you were using can be coupled with AWS cloud

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor Friendly Policies

amitabh p.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Managing System through AWS

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

1. Ease of deployments and installations on bulk of instances together. 2. Saves time and reduce manual cost. 3. Category wise dashboard for management.

What is your favorite aspect of this product?

Highly secured environment for our machines.

What do you dislike most about this product?

Sometime issues in connecting through command prompt.

What recommendations would you give to someone considering this product?

Highly preferred product.

Pros

Enables Productivity
Caring
Generous Negotitation
Helps Innovate

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Migration Migration of applications and workloads to cloud.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Yasin O.

Brilliantly Futuristic

Likeliness to Recommend

Pros

Cons

Uday A.

"Fantastic product!"

Likeliness to Recommend

Pros

Cons

amitabh p.

Managing System through AWS

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Google Cloud

Microsoft Azure Arc

Red Hat Openshift

Oracle Cloud Infrastructure

ServiceNow Cloud Accelerate

Vmware Cloud Foundation Operations

Feature Ratings

Cloud Analytics and Reporting

Cloud Integration

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Application Release Automation

Self Service Cloud Services

Orchestration and Workflow Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization