AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.4 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager (End of Sale) is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Fair
  • Transparent
  • Helps Innovate

Feature Ratings

Average 85

Cloud Analytics and Reporting

88

Cloud Integration

87

Cloud Migration

86

Capacity Management

86

Configuration Validation

85

Performance Monitoring Management

85

Automatic Resource Scaling Elasticity

83

Application Release Automation

83

Cloud SLA Management Governance

83

Self Service Cloud Services

82

Orchestration and Workflow Management

82

Vendor Capability Ratings

Average 84

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Implementation

85

Ease of IT Administration

84

Availability and Quality of Training

83

Vendor Support

82

Ease of Customization

82

AWS Systems Manager Reviews

amitabh p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Managing System through AWS

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

1. Ease of deployments and installations on bulk of instances together. 2. Saves time and reduce manual cost. 3. Category wise dashboard for management.

What is your favorite aspect of this product?

Highly secured environment for our machines.

What do you dislike most about this product?

Sometime issues in connecting through command prompt.

What recommendations would you give to someone considering this product?

Highly preferred product.

Pros

  • Enables Productivity
  • Caring
  • Generous Negotitation
  • Helps Innovate

Daksh S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Reliable Tool for AWS Operations

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

The advantage is its automation capability. Routine operational tasks, such as patch management, software deployment, and configuration updates, can be schedule and standardized using reusable automation documents. And what sets AWS systems manager part for me is how well it brings infrastructure management into a single, unified experience.

What is your favorite aspect of this product?

The features I appreciate is Session Manager. In many environments, securely connecting to severs can involve managing SSH keys, VPNs, or opening network ports that require ongoing maintenance. And I also like how well AWS systems manager integrates with the rest of the AWS ecosystem.

What do you dislike most about this product?

The drawback is that the experience is most compelling if you’re already heavily invested in AWS. And one of my biggest frustrations with AWS Systems Manger is that some of its more advanced capabilities come with a learning curve.

What recommendations would you give to someone considering this product?

The piece of advice is to take advantage of Session Manger as early as possible. It quickly becomes one of the most useful features because it provides secure access to instance without requiring inbound SSH or RDP ports. And I would also recommend spending time on the. Initial setup, especially around IAM roles, instance permissions, and resources tagging.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Siya S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Streamlined AWS Management and Automation

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

The differentiating factor is scalability. Because it is a fully managed service, there is no infrastructure overhead to maintain. As the environments grows, Systems Manager scales automatically without requiring additional provisioning or maintenance effort. And what stands out most about AWS Systems Manager is how tightly it is integrated into the broader AWS ecosystem.

What is your favorite aspect of this product?

The strong point is the automation capability through runbooks and Systems Manager Automation documents. Routine tasks such as patch management, instance recovery, and configuration updates can be standardized and executed reliably without manual intervention. And my favorite aspect of AWS Systems Manager is the combination of centralized, automation, and integration.

What do you dislike most about this product?

The limitation is that although Systems Manager provides a wide range of capabilities, some features feel uneven in terms of maturity or usability. And these challenge do not take aways from the value of AWS Systems Manager, but they are important to be aware of.

What recommendations would you give to someone considering this product?

According to my point view, my recommendation for anyone considering AWS Systems Manager is to begin by clearly assessing the maturity of your current cloud and infrastructure environment. And I would recommend AWS Systems Manager for organizations that are already invested in AWS and are looking for a centralized way to manager operations, improve automation, and increase visibility across their infrastructure.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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