Amazon

AWS Systems Manager

8.5 /10

70 Reviews Write a Review

Claim Software

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

Filter By

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

92 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

1% Neutral

99% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 86

Cloud Monitoring

Storage Monitoring

Patching Automation

Applications Monitoring

Capacity Management

Access Rights Management

Network Configuration Management

Event Correlation & Management

Centralized Dashboard

Server Performance Monitoring

Network Mapping

Vendor Capability Ratings

Average 86

Ease of Customization

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Daniel U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out for its deep integration with other AWS services, offering a unified interface for managing resources, automation, and compliance across the AWS ecosystem.

What is your favorite aspect of this product?

The automation capabilities, especially the Run Command and State Manager, save significant time and reduce manual intervention.

What do you dislike most about this product?

The complexity of setup and configuration can be daunting without proper expertise, leading to potential underutilization.

What recommendations would you give to someone considering this product?

Ensure that your team has the necessary AWS expertise or invest in training to fully leverage the capabilities of AWS Systems Manager.

Pros

Performance Enhancing
Respectful
Altruistic
Acts with Integrity

Abhishek M.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Lots of options for each use case

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

other products doesn't provide such a wide range of options for using

What is your favorite aspect of this product?

good to use with multiple service integration

What do you dislike most about this product?

1. difficult to write custom run commands 2. patch manager doesn't notify for critical vuls

What recommendations would you give to someone considering this product?

1. write your own customized runbooks 2. never click on copy to new for running the same run command for other instances, it gives error as instances don't become healthy

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Includes Product Enhancements

Manikanta R.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

AWS Systems Manager: The Definitive Tool for Cloud

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out due to its seamless integration with other AWS services, providing a unified interface for managing AWS resources and on-premises servers. It offers robust automation capabilities, including Run Command, Patch Manager, and Automation, to streamline operational tasks. The service also includes advanced monitoring and troubleshooting tools, like OpsCenter and CloudWatch integration, which enhance visibility and control. Additionally, AWS Systems Manager supports hybrid cloud environments, making it a versatile solution for diverse IT infrastructures.

What is your favorite aspect of this product?

My favorite aspect of AWS Systems Manager is its robust automation capabilities. Features like Run Command, Patch Manager, and Automation streamline complex operational tasks, reducing manual intervention and improving efficiency. This automation not only saves time but also ensures consistency and reliability in managing and maintaining AWS resources and on-premises servers.

What do you dislike most about this product?

One aspect of AWS Systems Manager that could be improved is the complexity of its setup and configuration. For users new to the platform or without a deep understanding of AWS services, navigating the various features and settings can be challenging. Simplifying the initial onboarding process and providing more user-friendly documentation could help mitigate this issue.

What recommendations would you give to someone considering this product?

For organizations considering AWS Systems Manager, several key recommendations can streamline adoption and maximize its benefits. Firstly, it's crucial to conduct a thorough assessment of the organization's specific needs for cloud management and automation. This evaluation should encompass existing workflows, infrastructure, and operational requirements to determine how AWS Systems Manager can best support these processes. Investing in comprehensive training and education for the team responsible for utilizing AWS Systems Manager is essential.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

92 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Storage Monitoring Monitor storage performance and capacity.

Patching Automation The automated deployment and installation of server patches

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Daniel U.

Likeliness to Recommend

Pros

Abhishek M.

Lots of options for each use case

Likeliness to Recommend

Pros

Manikanta R.

AWS Systems Manager: The Definitive Tool for Cloud

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Oracle Enterprise Manager

Microsoft System Center

Datadog

Kaseya VSA

IBM Power Systems

ServiceNow IT Operations Management

1
Since last award

Feature Ratings

Cloud Monitoring

Storage Monitoring

Patching Automation

Applications Monitoring

Capacity Management

Access Rights Management

Network Configuration Management

Event Correlation & Management

Centralized Dashboard

Server Performance Monitoring

Network Mapping

Vendor Capability Ratings

Ease of Customization

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement