Avaya Experience Platform
8.0 /10

What is Avaya Experience Platform?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Experience Platform won the following awards in the Unified Communications as a Service category

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Avaya Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Experience Platform.

84 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Experience Platform?

3% Negative
6% Neutral
91% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Communications

92

Centralized Management Portal

87

Mobility

85

Web & Desktop Conferencing

85

Call Management

84

Session Border Controller

83

Presence IM

81

Third-Party Integration

80

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

85

Ease of Implementation

84

Business Value Created

84

Vendor Support

84

Ease of IT Administration

84

Quality of Features

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Avaya Experience Platform Reviews

Renata C.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rabbani S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Tool!

Likeliness to Recommend

10 /10

What differentiates Avaya Experience Platform from other similar products?

When I was working at Tech Mahindra, we used the Avaya Deskphone along with the Avaya One-X software. This way both the deskphone and the software are integrated to each other with a configuration number. Unlike other products, this is seamless and working without any issues. All it needs is internet and an assigned license.

What is your favorite aspect of this product?

I could dial any country from the phone and internal directories as well. The software is too good!

What do you dislike most about this product?

The login option method is time taking.

What recommendations would you give to someone considering this product?

Continue to improve the application please.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adeetya U.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

automated-reliable-trustworthy

Likeliness to Recommend

9 /10

What differentiates Avaya Experience Platform from other similar products?

It is quite fast and bug free most of the time

What is your favorite aspect of this product?

the calling features across the globe and report management system

What do you dislike most about this product?

It used to hang alot.

What recommendations would you give to someone considering this product?

try to check the fitment

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Respectful

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