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Kaseya

AutoTask PSA

Composite Score

7.2 /10

CX Score

7.2 /10

9 Reviews Write a Review

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What is AutoTask PSA?

A Complete IT Business Management Platform, Designed to Drive Success for MSPs

Company Details

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AutoTask PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AutoTask PSA?

0% Negative

28% Neutral

72% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Friendly Negotiation
Less Generous

Feature Ratings

Average 88

Security

Process Automation

Auditability

Task Management and Workflow

Reporting

Time Management

Resource Management

Project Management

Knowledgebase

Expense Detail Tracking

Billing

Vendor Capability Ratings

Average 84

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

AutoTask PSA Reviews

Jade R.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Improve productivity!

Likeliness to Recommend

9 /10

What differentiates AutoTask PSA from other similar products?

It centralizes all its operations. Also, it has customizable dashboards that give a clear insight of everything that is happening from every angle to enable me to make quick data-driven decisions.

What is your favorite aspect of this product?

My favorite aspect is the LiveMobile app which is available in iOS and android, that ensures I get connected wherever I through alerts and notifications.

What do you dislike most about this product?

The user interface is quite complicated and therefore requires a learning curve.

What recommendations would you give to someone considering this product?

It is an excellent tool. It has helped us to resolve client issues faster by automatically suggesting tags for incoming tickets, and automatically identifying relevant solutions from our knowledgebase.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Kelly Speers, Author and I.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Exceptional all in one toolset for a PSA

Likeliness to Recommend

8 /10

What differentiates AutoTask PSA from other similar products?

AutoTask offers very little room to miss entering information and makes it features very rich.

What is your favorite aspect of this product?

The connection to our Datto RMM and the sharing of information between the 2

What do you dislike most about this product?

The cost is very high per seat, the same things that make it great also make in less flexible as other applications.

What recommendations would you give to someone considering this product?

Ask for a trial first and make sure you negotiate onboarding and one on one training with your contract.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

Mark B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

The best PSA.

Likeliness to Recommend

10 /10

What differentiates AutoTask PSA from other similar products?

Robust over what is built in our RMm

What is your favorite aspect of this product?

Integrations with other products

What do you dislike most about this product?

Can be difficult to get interfaces working.

What recommendations would you give to someone considering this product?

Look at what you can do natively in your current stack and compare with what you get in Autotask.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

AutoTask PSA

What is AutoTask PSA?

Company Details

Book a Free Demo Today!

AutoTask PSA Ratings

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love AutoTask PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Process Automation Supports process design with a point-and-click interface that lets user build processes

Auditability All changes to contracts are fully audit-trailed to improve controls

Task Management and Workflow Supports triggers and events for process automation.

Reporting Straightforward data storage with ability to create any reports easily.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Project Management Plan all resources needed to execute projects

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

AutoTask PSA Reviews

Jade R.

Improve productivity!

Likeliness to Recommend

Pros

Kelly Speers, Author and I.

Exceptional all in one toolset for a PSA

Likeliness to Recommend

Pros

Cons

Mark B.

The best PSA.

Likeliness to Recommend

Pros

Feature Ratings

Security

Process Automation

Auditability

Task Management and Workflow

Reporting

Time Management

Resource Management

Project Management

Knowledgebase

Expense Detail Tracking

Billing

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization