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Kaseya

AutoTask PSA

Composite Score

7.2 /10

CX Score

7.2 /10

9 Reviews Write a Review

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What is AutoTask PSA?

A Complete IT Business Management Platform, Designed to Drive Success for MSPs

Company Details

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AutoTask PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AutoTask PSA?

0% Negative

28% Neutral

72% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Friendly Negotiation
Less Generous

Feature Ratings

Average 88

Security

Process Automation

Auditability

Task Management and Workflow

Reporting

Time Management

Resource Management

Project Management

Knowledgebase

Expense Detail Tracking

Billing

Vendor Capability Ratings

Average 84

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

AutoTask PSA Reviews

Dhruv G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Use Autotask to ease you task !!

Likeliness to Recommend

10 /10

What differentiates AutoTask PSA from other similar products?

AutoTask PSA excels in integrations, offering a comprehensive suite of features for MSPs, including service desk, project management, and billing. Its focus on automation streamlines workflows and improves efficiency. However, other PSA solutions like ConnectWise and Kaseya also offer strong alternatives depending on specific needs.

What is your favorite aspect of this product?

its extensive integration ecosystem, enabling seamless workflows between different MSP tools. This, combined with its comprehensive feature set covering core MSP functions, makes it a powerful and versatile platform. Finally, its long-standing presence in the market signifies a mature and reliable solution.

What do you dislike most about this product?

No way, you will love it.

What recommendations would you give to someone considering this product?

Go for it, you will not regret it buying.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joseph E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

daily use is great and allows me to track sales

Likeliness to Recommend

8 /10

What differentiates AutoTask PSA from other similar products?

Excellent integrations and reporting functionality

What is your favorite aspect of this product?

Reporting across any period, customisable

What do you dislike most about this product?

Would be good if we could produce proposals with signoff

What recommendations would you give to someone considering this product?

make sure it fits your requirements before commitment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Karen j.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great business tool.

Likeliness to Recommend

8 /10

What differentiates AutoTask PSA from other similar products?

AutoTask permits us to receive and work support tickets very easily. We’ve set up various ‘Issue Types’ that successively are bound to SLAs ensuring that things are worked appropriately as they’re received. The automation that AutoTask allows for varied emails/requests coming through has been great. It allows for us to not need to constantly “watch the queue” as once a critical item arrives the suitable persons are notified and may work it.

What is your favorite aspect of this product?

Shows all the communication inside the tickets clearly, even though it holds a large quantity of information. Manages projects effectively by dividing the project into sections, each phase into multiple milestones, and every milestone in multiple tasks. And for every task, you’ll be able to assign all its related attributes like the resources, estimated hours, duration, begin date, finish date, and so on. It’s very skilled customizable dashboards that show the progress, status, and even trends of everything. It supports notifying internal and external stakeholders for each note added to a project or ticket.

What do you dislike most about this product?

You wish to manually check off an option whether or not you wish to incorporate the client on a notification or communication. This data isn’t displayed once you are doing it so you’ve got no approach to knowing if a customer was notified. Automation is cumbersome and too complicated.

What recommendations would you give to someone considering this product?

It is a sensible ticketing system that tracks tickets and worker time entries on tickets with ease. It handles quoting products and services very well. Ticket contracts for invoicing work well.

Pros

Enables Productivity
Efficient Service
Fair
Acts with Integrity

AutoTask PSA

What is AutoTask PSA?

Company Details

Book a Free Demo Today!

AutoTask PSA Ratings

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love AutoTask PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Process Automation Supports process design with a point-and-click interface that lets user build processes

Auditability All changes to contracts are fully audit-trailed to improve controls

Task Management and Workflow Supports triggers and events for process automation.

Reporting Straightforward data storage with ability to create any reports easily.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Project Management Plan all resources needed to execute projects

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

AutoTask PSA Reviews

Dhruv G.

Use Autotask to ease you task !!

Likeliness to Recommend

Pros

Joseph E.

daily use is great and allows me to track sales

Likeliness to Recommend

Pros

Karen j.

Great business tool.

Likeliness to Recommend

Pros

Feature Ratings

Security

Process Automation

Auditability

Task Management and Workflow

Reporting

Time Management

Resource Management

Project Management

Knowledgebase

Expense Detail Tracking

Billing

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization